Medical Office Assistant/Receptionist

1 week ago

Coquitlam, British Columbia, Canada All In Physiotherapy, Sport & Wellness Full time

About the Clinic

Located in the heart of Coquitlam, our multidisciplinary wellness centre provides physiotherapy, massage therapy, acupuncture, and clinical counselling services. We're dedicated to helping our patients feel and function their best through a supportive and collaborative care environment. We're seeking an organized, friendly, and dependable Medical Office Assistant/Receptionist to join our team and help keep our clinic operations running smoothly.

Position Overview

This role is ideal for someone who enjoys connecting with people and thrives in a busy healthcare setting. You'll be the first point of contact for patients, ensuring a warm welcome while managing appointments, communication, and administrative tasks that support both patients and practitioners.

Main Responsibilities

  • Greet patients warmly and provide exceptional customer service
  • Schedule, reschedule, and confirm appointments via phone, email, and in person
  • Process payments and assist with billing or insurance questions
  • Submit and track direct billing for ICBC and extended health plans
  • Maintain accurate and confidential patient files within Jane App
  • Support practitioners by coordinating schedules and maintaining smooth patient flow
  • Complete general office tasks such as filing, scanning, faxing, and inventory management
  • Ensure the reception area and clinic spaces remain tidy and welcoming
  • Assist with clinic laundry and daily opening/closing routines

Qualifications & Skills

  • Previous experience in a healthcare reception or administrative role
  • Strong working knowledge of Jane App (required)
  • Understanding of direct billing processes (ICBC and extended health)
  • Clear and professional communication skills, both written and verbal
  • Friendly, patient-focused attitude with excellent organizational skills
  • Ability to manage multiple priorities and maintain attention to detail
  • Discretion when handling sensitive or confidential information
  • Experience in a physiotherapy, massage, or multidisciplinary clinic is an asset

Job Types: Full-time, Part-time, Casual

Pay: $18.50-$22.00 per hour

Application question(s):

  • Do you have experience with JaneApp?
  • Do you have experience with directly billing to ICBC and extended health insurance?

Work Location: In person

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