Marketing Operations Manager

Who we are:

First impressions matter. Kicksaw is on a mission to transform the Salesforce consulting industry, putting employees and customers first. As a leader in the Salesforce ecosystem, we help companies manage their implementation processes, drive greater efficiencies, and create unmatched client relationships.

About the role

The Marketing Operations Manager leads a team of Marketing Implementation Consultants within Kicksaw's MOPs organization, reporting to the VP of Delivery. You'll oversee delivery quality across marketing automation and Salesforce-integrated projects, ensuring clients receive strategic, scalable solutions while driving pod efficiency, profitability, and consultant growth.

As the senior escalation point for marketing clients, you'll guide teams through complex solutioning, maintain delivery consistency across platforms, and partner closely with Sales, Delivery leadership, and technical teams. This role blends people leadership, marketing operations expertise, and operational excellence to foster a high-performing, collaborative environment and advance Kicksaw's MOPs delivery frameworks.

This is a fully remote, full-time role for candidates based in U.S. and Canada.

Culture & Values at Kicksaw 

We live by four values that guide everything we do:

• Be You – Bring your whole self to work.
• Own It – Take responsibility and follow through.
• Work Together – Collaborate with humility and empathy.
• Keep It Simple – Value clarity over complexity.

As a Marketing Operations Manager, you'll embody these values by modeling consistency, motivating your team, and ensuring clients receive high-quality, results-driven marketing solutions.

Key Responsibilities

People Leadership & Development

• Lead and mentor a pod of Marketing Implementation Consultants, providing coaching, performance feedback, and career development guidance.
• Develop consultants in marketing automation best practices, client management, and solution design.
• Foster an inclusive, collaborative pod environment that encourages learning, accountability, and continuous improvement.
• Partner with People Ops on hiring, onboarding, and retention of high-performing MOPs talent.

Client Engagement & Delivery Oversight

• Serve as the primary escalation point for marketing-related client concerns across your pod.
• Ensure client satisfaction, adoption, and retention across all MOPs engagements.
• Support Sales during pre-sales via scoping, solution validation, and client alignment for marketing automation projects.
• Guide the client journey with a strong understanding of marketing KPIs, campaign strategy, and business value.

Marketing Operations & Technical Oversight

• Oversee delivery of marketing automation implementations and optimizations across platforms such as HubSpot, Pardot, and Marketing Cloud.
• Ensure consultants deliver high-quality assets—email templates, landing pages, forms, nurturing workflows, scoring models, and campaign attribution frameworks.
• Maintain delivery consistency across marketing automation projects, ensuring compliance with platform best practices and Kicksaw standards.
• Support complex technical escalations related to lead routing, campaign influence, SFDC integration, segmentation, and automation logic.

Operational Management

• Manage pod-level profitability, utilization, and capacity planning.
• Monitor the quality and quantity of work delivered across all assigned clients.
• Lead process improvements within the MOPs team, including templates, delivery frameworks, automation, and documentation.
• Apply Agile methodologies to plan work, track progress, and optimize delivery effectiveness.
• Leverage AI to streamline processes, enhance solutioning, and contribute to organizational learning around emerging technologies.

Leadership Contribution

• Represent MOPs consultants in Delivery leadership forums and advocate for client and pod needs.
• Partner cross-functionally to evolve Kicksaw's marketing delivery practices, tools, and offerings.
• Uphold Kicksaw's brand and values in all internal and external interactions.

What You'll Bring

• Bachelor's degree or equivalent experience.
• 6–8 years in Marketing Operations, Salesforce, or SaaS consulting, with demonstrated delivery leadership.
• 3–5 years of experience managing or mentoring technical marketing operations or marketing automation teams.
• Proven success managing project profitability, client outcomes, and consultant workload.
• Experience partnering with executive-level marketing and revenue leaders.
• Deep understanding of marketing automation platforms (HubSpot, Pardot, SFMC, Marketo, or similar) and Salesforce marketing functionality.
• Strong ability to navigate marketing strategy discussions—lead lifecycle, attribution, segmentation, scoring, and nurture strategy.
• Experience with Agile delivery methodologies and project management best practices.
• Excellent escalation management, communication, and stakeholder-alignment skills.
• Demonstrated ability to coach and grow consultants.

Why you'll love working at Kicksaw:

Join a growing company with a clear vision to scale In addition to competitive compensation and benefits, you'll get to work with curious, knowledgeable, and adventurous team members who enjoy their work and are passionate about what they do.

Kicksaw is made up of a diverse group of lifelong learners, pioneering spirits, and creative thinkers. We're all unique, but there are certain core values that we each adhere to. They're our guiding principles, our collective "North Star," that we live by today and push to be better at tomorrow:

• Be You
• Own It
• Work Together
• Keep It Simple

At Kicksaw, we're growing fast and are anticipating more growth to come in 2025. We need great leaders to get there If this role speaks to you, and you want to work with a company that's fully remote, committed to supporting veterans, and focused on quality of life then please apply 

About Kicksaw:

Salesforce implementations, minus the headache. We're all about forward-thinking, savvy solutions, done right the first time. It's innovation the way you always dreamed it could be.

Kicksaw is proud to be an Equal Opportunity Employer and provides equal employment opportunities to all employees and applicants regardless of race, color, religion, gender, gender identity, age, national origin, disability, parental or pregnancy status, marriage and civil partnership, sexual orientation, veteran status, or any other characteristic protected by law. Reasonable accommodations will be made to meet the requirements of the Americans with Disabilities Act and will be provided as requested by candidates taking part in all aspects of the selection process. All your information will be kept confidential according to EEO guidelines.