Consultant, Vendor Management

We're building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what's right for our clients.

At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.

To learn more about CIBC, please visit

What You'll Be Doing

The Resiliency & Incident Management department at CIBC provides back office support for our Cheque, partners.  As a Consultant, Vendor Management, you will be accountable for supporting Incident Management for Retail Payment Services.  You will be working closely with senior leaders, third party suppliers, internal stakeholders and partners to foster relationships and resolve incidents. You put our clients first, thrive in collaborative and fast-paced environments, and continuously explore ways to Run, Protect and Transform how we work. You'll manage incidents, collect and document incident-related data, facilitate and solution recovery and resolution of issues in a timely fashion, and communicate findings to business partners; all with an objective of mitigating impacts to clients and operations.  Incorporate lessons learned into incident management process to drive continuous improvement.

At CIBC we enable the work environment most optimal for you to thrive in your role. You'll have the flexibility to manage your work activities within a hybrid work arrangement where you'll spend 1-3 days per week on-site, while other days will be remote.

The successful candidate will participate in an on-call rotation, typically covering one to two weeks per month. During these periods, prompt response to critical incidents and support requests will be required.

How You'll Succeed

• Incident Management  – Manage incidents which involve leveraging highly specialized expertise (e.g. In relation to cheque processing) to deal with various lines of business throughout CIBC and related service providers, during times of major business incidents.

• Relationship/Stakeholder Management - Develop and maintain productive relationships with peers, third party suppliers, operations, technology and business partners to resolve business, operations or technology problems/inquiries.  

• Analyzing Business Requirements - Research and analyze (e.g. information related to cheque processing) information and recommend solutions to issues and problems that arise during the ongoing operation of business.

Who You Are

• You put our clients first. You engage with purpose to find the right solutions. You go the extra mile, because it's the right thing to do.

• You are a problem solver. You can resolve problems by researching, analyzing, interpreting and applying complex issues and developments across a range of related activities.

• You can demonstrate experience in back office cheque processing. It's an asset if if you have any incident management exposure.

• You can perform analysis. Knowledge of the practices, procedures, and principles of one subject or functional area sufficient to perform in-depth analysis.

• Your influence makes an impact. You know that relationships and networks are essential to success. You inspire outcomes by making yourself heard. You have knowledge of approaches, tools, and techniques for gaining the cooperation and support of others.

• You embrace and champion change. You'll continuously evolve your thinking and the way you work to deliver your best. Using knowledge, experience, relationships and collaboration determine if services, processes or procedures may be modified to suit the business or technology needs without having to reinvent or develop a "net new" solution. 

• You act like an owner. You thrive when you're empowered to take the lead, go above and beyond, and deliver results.

• Values matter to you. You bring your real self to work and you live our values - trust, teamwork, and accountability.

#LI-TA

What CIBC Offers

At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck.

• We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program*, defined benefit pension plan*, an employee share purchase plan, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program.

• Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.

• We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.

*Subject to plan and program terms and conditions

What you need to know

• CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact Mailbox.careers-

• You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit.

• We may ask you to complete an attribute-based assessment and other skills tests (such as simulation, coding, French proficiency, MS Office). Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us.

Job Location

Mississauga-155 Britannia Rd E

Employment Type

Regular

Weekly Hours

37.5

Skills

Analytical Thinking, Business Analysis, Check Clearing, Communication, Creativity, Facilitation, IT Vendor Management, Microsoft Excel, Payment Services, Teamwork, Vendor Management

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