Current jobs related to Senior Systems Support Analyst - Vaughan, Ontario - Grand & Toy

  • Senior IT Network and System Analyst

    7 days ago

    Vaughan, Ontario, Canada Golf Town Careers Full time

    Sporting Life Group is a proudly Canadian family of retail banners, Sporting Life, Golf Town, and Team Town Sports, united by a shared passion for sport and active living.From individual pursuits to team sports, we offer the best equipment, expert services, and experiences to help Canadians play, move, and live well.Why Work Here?Access to our benefits...

  • Senior Business Systems Analyst

    6 days ago

    Vaughan, Ontario, Canada KPMG Canada Full time

    KPMG is an industry leading firm that serves clients on a variety of specialized projects that help them to work smarter, grow faster and compete better.Why join our contract workforce?Interesting work: Deliver work that matters to you. We provide the opportunity to get involved in highly technical, complex and interesting projects where you can leverage...

  • IT Support Analyst

    2 weeks ago

    Vaughan, Ontario, Canada Encompass Solutions Full time

    We're looking for a skilled and energetic IT Support Analyst to join our team. As we embark on an aggressive growth trajectory, we need someone who thrives in a vibrant, fast-moving, and innovative business setting. Our organization values results and acknowledges as well as rewards exceptional work and performance.In the role of IT Support Analyst, you will...

  • Senior Financial Analyst

    1 week ago

    Vaughan, Ontario, Canada ASSA ABLOY Full time

    Position: Senior Financial AnalystLocation: Vaughan, Ontario, CanadaReports to: Director of Finance - ASSA ABLOY of Canada Ltd.Company: ASSA ABLOY Door Security Solutions CanadaAbout UsASSA ABLOY Door Security Solutions Canada is a leading provider of security and life-safety solutions for commercial buildings, including healthcare facilities, schools,...

  • Manager, Global Business Systems

    1 week ago

    Vaughan, Ontario, Canada The Redpath Group Full time

    The role of the Manager, Global Business Systems, Service Delivery is to lead, guide, and manage a team of Global IT PMO Project Leads and IT Business Analysts. The Manager, Global Business Systems is responsible for ensuring on time, on budget, and high-quality delivery of various projects. They will support the Global IT PMO Project Leads in defining...

  • Business Analyst, ERP systems

    7 days ago

    Vaughan, Ontario, Canada Mircom Group of Companies Full time

    Founded in 1991, the Mircom Group of Companies is North America's largest independent designer, manufacturer and distributor of intelligent building and life safety solutions. Reaching customers in over 100 countries worldwide, our portfolio includes: fire detection & alarm, communications & security, mass notification, nurse call, and building automation &...

  • Senior Financial Analyst

    4 days ago

    Vaughan, Ontario, Canada The Byng Group Full time $70,000 - $85,000

    The Byng Group is a full-service renovation general contractor specialized in multi-residential rent-ready suite upgrades and common area maintenance and renovations in Ontario, Canada and the Northeast United States. Our custom renovation software, project management professionals and integrated manufacturing yield outstanding savings in time and money. We...

  • Business Analyst

    6 days ago

    Vaughan, Ontario, Canada SCG Full time

    Business AnalystReporting To: Chief Executive Officer (CEO)Job Summary:A fast-growing, Vaughan-based food company, operating multiple brands across retail, foodservice, and manufacturing throughout the USA and Canada, is currently seeking a Business Analyst to join the team.This is a key role responsible for supporting executive leadership by analyzing...

  • Business Analyst

    6 days ago

    Vaughan, Ontario, Canada SCG Full time

    Business Analyst Reporting To: Chief Executive Officer (CEO)  Job Summary: A fast-growing, Vaughan-based food company, operating multiple brands across retail, foodservice, and manufacturing throughout the USA and Canada, is currently seeking a Business Analyst to join the team. This is a key role responsible for supporting executive leadership by analyzing...

  • ID7799 - Senior Financial Analyst Large Well Known North American Firm

    2 weeks ago

    Vaughan, Ontario, Canada The Byrnel Group Full time

    Position Title:  Lead Senior Financial Analyst  Client Details:Our client is a well-known North American High End Retail Company owned by one of the Largest Sports Goods and Outerwear Conglomerates The company has been providing best in class equipment, services and products in the designated Field they specialize in for over 20 years Role Summary: The...

Senior Systems Support Analyst

3 weeks ago

Vaughan, Ontario, Canada Grand & Toy Full time

Who Is Grand & Toy
For over 140 years, Grand & Toy has been a trailblazer in helping Canadian businesses adapt, grow, and thrive. We're a passionate, diverse team dedicated to driving positive change for our customers, partners, and each other. As the business world evolves, so do we, embracing innovation, setting new standards, and creating opportunities for our associates to learn, grow, and make a real impact. Join Grand & Toy and be part of a legacy that's shaping the future of work in Canada

The IT team at Grand & Toy provides an agile, customer-centric, innovative, and exciting place to work for professionals who want to make a difference, challenge the norm, develop themselves, and enable transformation.

About The Role
Do you have a passion for optimizing processes and supporting technology that drives a business forward? Grand & Toy is looking for an energetic, technically strong, purpose-driven IT Operations Analyst. This role is critical in ensuring the efficiency, effectiveness, and scalability of our daily IT operations, supporting resilience and continuous operation of IT services.

As an IT Operations - Sr. Analyst, you'll be a senior technical contributor, skilled at picking up new technologies, solving problems, and providing stellar service delivery in a dynamic environment. You will participate in ensuring high-quality, end-to-end IT services and systems.

Candidates should have 4-7 years of experience in enterprise end user support, senior IT operations, or related technical roles.

This role will report directly to the Manager, Infrastructure + Operations.

An Overview Of The Role
Operational Management

  • Support IT services at corporate headquarters, satellite offices, warehouses, and data centers located across Canada.
  • Implement and follow IT Service Management best practices and ITIL procedures.
  • Identify and recommend opportunities for productivity and service enhancements.
  • Ensure prompt, accurate communication for all incidents and service requests.
  • Collaborate closely with other IT sub-teams to maintain service continuity.
  • Maintain accurate licensing, inventory, and maintenance contract records.
  • Assist with budgeting for new hardware and software purchases.
  • Support the Service Desk to ensure it serves as the effective first point of contact for users needing technical guidance or assistance.

Customer/Employee Experience & Issue Resolution

  • Serve as an escalation point for complex technical issues within the IT Operations team.
  • Work with other departments to resolve IT Support process gaps.
  • Ensure effective resolution of service issues in line with IT governance standards.

Reporting

  • Create IT Support reports and dashboards focused on analysis and trend identification.
  • Regularly analyze SLA, CSAT, and KPI metrics to identify and drive improvements.
  • Develop productivity and operational performance reports.

What You'll Need
Required Skills and Experience

  • Cross-Domain Services: Experience supporting cross-domain IT services.
  • ITIL Certification: ITIL v3 Foundations certification is highly regarded.
  • Deskside & Remote Support: Demonstrated expertise in IT Support operations, desk side, and remote support.
  • Incident Resolution: Experience as a point of escalation with strong problem-solving capabilities.
  • Onboarding Processes: Knowledge of user onboarding/offboarding processes.
  • Communication Skills: Proven ability to communicate effectively both verbally and in writing.

Required Technical Knowledge

  • Incident Management: Experience managing incidents and service requests across corporate infrastructure and endpoints.
  • Service Management: Proficient with enterprise IT Service Management solutions (e.g., Jira).
  • Active Directory: Skilled in Active Directory administration (ADUC, GPOs).
  • Microsoft Applications: Proficient with Microsoft Office Suite, M365, Teams.
  • Device Management: Effective management of a multi-device environment (Windows, iOS, Android).
  • Tools: Experience with end user, endpoint deployment and software distribution (MDT, SyxSense, PDQ, RDP, MFA, SSO)
  • Monitoring Tools: Knowledge of network and application monitoring tools (SolarWinds, Trend Micro).
  • AV Technologies: Experience with managing Audio Visual technologies (Polycom, Barco)
  • MDM Platforms: Skilled in administering MDM solutions (SOTI, Intune).
  • Telecommunication Services: Support for telecommunications services (MPLS, ISPs).
  • Governance Programs: Knowledge of governance programs like PCI/SOX.

Where You'll Work
This role is based in Vaughan, Ontario, and is office-based at least four days per week. Tuesdays and Thursdays are mandatory in-office days.

What Grand & Toy Offers

  • To earn a competitive salary starting at $55, ,000
  • Comprehensive benefits package and pension program
  • Opportunities for professional development and advancement
  • To grow within a proudly Canadian company that values its associates and promotes from within

Ready to Make an Impact?
If you're ambitious, hands-on, and eager to see the results of your work in action, you'll fit right in at Grand & Toy. Join us and help shape the future of workplace technology, while building a rewarding career in IT.

Apply now and take the first step toward making a real difference

We celebrate employment equity and diversity. We are committed to providing accommodations for persons with disabilities. If you require accommodation, we will work with you to meet your needs.