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IT Support Analyst

4 weeks ago

Vaughan, Ontario, Canada Encompass Solutions Full time

We're looking for a skilled and energetic IT Support Analyst to join our team. As we embark on an aggressive growth trajectory, we need someone who thrives in a vibrant, fast-moving, and innovative business setting. Our organization values results and acknowledges as well as rewards exceptional work and performance.

In the role of IT Support Analyst, you will be a key member of our technical support team, providing critical support to our diverse range of clients. This role involves responding to and resolving a variety of IT-related issues, ensuring optimal system performance and customer satisfaction.

Key Responsibilities:

  1. Client Support: Serve as the first point of contact for client IT issues. Resolve technical problems related to network systems, software, hardware, and other IT equipment.

  2. Issue Diagnosis and Resolution: Quickly and accurately diagnose IT issues. Provide effective solutions, either remotely or on-site, to ensure minimal downtime and disruption.

  3. Monitoring and Maintenance: Proactively monitor client systems using specialized tools to anticipate and prevent potential problems. Perform routine maintenance tasks to ensure system health.

  4. Documentation: Keep detailed records of client issues, solutions, and system changes. Update and maintain service logs and documentation.

  5. Client Communication: Communicate with clients in a clear and supportive manner. Provide updates, guidance, and advice on IT matters.

  6. Collaboration: Work closely with other technical team members and departments to provide comprehensive IT support. Participate in team meetings and share knowledge and insights.

  7. Training and Development: Stay abreast of the latest IT trends and technologies. Participate in professional development opportunities to enhance skills and knowledge.

    Qualifications:

  • Degree in Computer Science, Information Technology, or a related field, or equivalent experience.
  • Minimum of 2 years of experience in IT support, preferably in an MSP environment.
  • Strong understanding of computer systems, mobile devices, and other tech products.
  • Familiarity with remote desktop applications and help desk software.
  • Excellent problem-solving and communication skills.
  • Ability to work under pressure and handle multiple issues simultaneously.
  • Relevant certifications (e.g., CompTIA A+, Microsoft Certified IT Professional) are an advantage.

Encompass Solutions: Encompass Solutions, renowned for its robust IT services, champions the principle of aligning technology with business goals for consistent, reliable outcomes. With a mission to deliver top-tier IT processes and strategies, Encompass is committed to excellence in customer service, enhancing business performance, and managing technology costs effectively. Leveraging a history of large infrastructure support, our experienced teams excel in solving complex challenges efficiently, ensuring optimal business-aligned IT solutions.