Senior Technical Program Manager

THE COMPANY:

Dutch is transforming veterinary care by making expert treatment accessible anytime, anywhere. Our mission is simple: help every pet live their happiest, healthiest life by connecting pet parents with licensed vets through seamless virtual visits. We're the only veterinary telemedicine service that can diagnose, prescribe, and ship medications directly to customers – offering real relief and convenience for pets and their families. As one customer put it: "Dutch was the only site that would diagnose and prescribe meds as well as ship the meds."Backed by world-class investors including Forerunner Ventures, Eclipse Ventures, and Bling Capital, our team is made-up of successful startup founders (Hims, PlushCare, Nasty Gal) with expertise in scaling enterprises (TripAdvisor, Walmart). Featured in TechCrunch, Forbes, Wired, and Axios, Dutch is setting the standard for quality, accessibility, and compassion in pet care.

THE ROLE:

We are seeking a Senior Technical Program Manager to lead cross-functional initiatives that accelerate our roadmap. You'll partner with engineering, product, design, marketing, operations, and executive stakeholders to drive end-to-end program delivery — from planning through execution and operational handoff. You will report to the Chief Technology Officer.

• Partner with engineering and product leads to scope, plan, and track deliverables with rigor and transparency.
• Manage detailed execution of epics and sprints using JIRA; maintain up-to-date and actionable boards.
• Build, maintain, and improve documentation, team workspaces, and roadmaps.
• Create and manage dashboards, timelines, and communications that allow stakeholders to make informed decisions quickly.
• Facilitate planning cycles (quarterly and sprint-based) and retrospective processes.
• Roll up your sleeves to resolve blockers, debug operational issues, and ensure delivery across functions.
• Help guide technical conversations; act as a trusted thought partner to engineering leadership.
• Drive alignment between Engineering, Product, Design, Marketing, and Operations around project scope and timelines.
• Uphold high standards of documentation and operational hygiene across all tools and teams.
• Cultivate a healthy team operating rhythm with proactive status updates, async documentation, and efficient meetings.

• 5+ years of experience in a TPM role working closely with software engineering, product, and design teams.
• Comfortable operating in ambiguity and prioritizing ruthlessly in a fast-paced environment.
• Deep working knowledge of agile methodologies and modern product development practices.
• Direct experience managing and facilitating projects using JIRA is preferred.
• Proven ability to dive deep into technical architecture and workflows; you're comfortable discussing tradeoffs with engineers.
• Strong command of data analytics tools to support decision-making.
• Excellent communication skills (verbal, written, and visual) with the ability to adapt your style for executives and engineers alike.
• Strong analytical and organizational skills; you anticipate risks and proactively course-correct.
• Demonstrated ability to manage cross-functional programs across Product, Design, Marketing, Operations, and Engineering.

• Competitive salary range between $120K - $155K CAD
• Remote working location
• Health, Dental and Vision Insurance
• Life and Disability Insurance
• Flexible PTO
• Mental Wellbeing Options
• Robust Holiday Schedule
• Registered Retirement Savings Plan
• Growth Opportunities

• Pets First – business and medical decisions are always guided by the pet's best interest. We'll never compromise on pet health and we're all here because we care about their well-being
• Agile Like a Cat – We have a bias toward swift action, while maintaining quality and accuracy. For us, that means being able to turn on a dime, like a cat, analyze our options – even ones that may not be on the table – then execute without perfection getting in the wayCreativity is our Catnip –
• Creativity feeds us and helps us push boundaries to always find better solutions, making the complex more accessible and easier to understand
• Be the Human Your Dog Thinks You Are – Be kind, show care for your colleagues, and even if you're an expert - give others context, reinforce the positive, and help them understand.