Program Manager Na

**About Masabi**:
At Masabi, we are helping to make cities better places to live, work and visit by enabling seamless, frictionless journeys on public transport systems. We are a SaaS company developing a fare collection platform that allows people to buy and present tickets for public transit on their mobile phones or by tapping a bank card or smart card to travel.

We believe a new fare payments system allowing passengers to tap and ride without needing to buy a ticket or understand fares should be available to every passenger and every transit agency around the globe, without prohibitive costs or taking years to deliver, helping people move seamlessly from A to B.

Join us on this exciting ride as we build the transit technology ecosystem of tomorrow.

*
Location: *

*
The role: *
We are looking for an exceptional client-facing technical Program Manager with substantial commercial, relationship management, project control and negotiation skills to implement our cloud-based fare payment platform at the world's most significant and most vital transit agencies. This person will be a dynamic member of the Global Services team, acting as a change agent for transit agencies worldwide.
In this position, **transit experience is highly desirable **as you will be responsible for managing the migration and implementation of full fare, account-based solutions through their entire lifecycle; from design to delivery, including all software, hardware (onboard bus validation, gates and handheld devices, smart-card solutions, ticket vending machines, retail channels), integration points (SDK and custom integration) through to launch planning and long-term adoption strategies. You will be working on some of the country's most complex transit projects, including partnering with Masabi's range of system integrators and providing expert guidance on Masabi's fare payment solutions as part of more holistic digital transformation programs.
On a Program Level, you will be responsible for developing a program's objectives and strategy and assessing how it will impact our partners, business, or organization. For each program, you will define and oversee the projects needed to reach targeted goals. You will also** **get to lead a group of Masabi service personnel (project managers, account managers, technical consultants, support and hardware teams) in a team-oriented approach to program delivery, leveraging skills and assets across the service team and matrixed teams.
Overall, we're looking for people who possess great experience in change management and digital transformation programs and are adept at using consultative skills to guide transit agencies and partners on how they should implement full fare collection strategies.

*
Responsibilities: *
- Program manage complex technical solutions including custom solutions within transportation and MaaS
- Familiarity with systems integrators and embedded technology models within this type of delivery, from interest all the way through to system delivery
- Financial accountability for program delivery for profitability, margin and cost basis
- Commercial accountability and control from pre-bid to post-delivery
- Working with agencies at all levels to develop full-fare collection and MaaS (Mobility-as-a-Service) solutions
- Executive management relationship development
- Key stakeholder management, relationship management and consulting services for best practices, risk management, cost control and commercial decisions
- Creation and management of delivery schedules, as well as management of complex projects and relationships at the most senior levels
- Negotiating critical roadmap requirements with internal teams
- Working with business development and account managers to scope requirements, as well as defining feasibility and cost estimation for new or existing opportunities
- Leading status meetings, steering committees, to represent the agency voice and negotiate strongly for the agency on timelines, requirements, customisation, integration and enhancements
- Assess project and executive risk to implement controls, communication and risk management strategies

*
About you: *
- Exceptional program management in complex, technical environments and large-scale system migrations
- Strong experience in project management or development methodology: Agile, PMP, PMBOK or Prince2
- A number of years of experience in E2E project lifecycle, from bid to delivery, with full responsibility for multiple projects
- Delivery management in a complex, technical discipline with a configuration component and SaaS delivery methodology
- A true business manager who can be creative, entrepreneurial and enjoys dealing with the grey zones
- Strong experience in strategic-level negotiations in a large multinational type organisation
- Proficiency with Microsoft or Google presentations, documents or spreadsheets, as well as project management solutions (MS Project, Gantt, Smartsheets etc.)
- Collaborative, t