Front Office Opportunities

Embrace your passion for hiking, skiing, snowboarding, and many other outdoor activities in Banff National Park while pursuing a fulfilling career at Fairmont Chateau Lake Louise. Take a risk, make a change, and experience a new adventure while further developing your career. To live and work in a National Park is a once-in-a-lifetime opportunity.  Our team is a network of empowered individuals with a strong sense of themselves and the hospitality industry. Work hard, play hard, and receive extraordinary benefits, including subsidized onsite accommodations, which make saving money very easy to manage. Join our Fairmont family today

The Front Office Department is now recruiting for the following opportunities: 

• Front Desk Agent
• Tour Agent
• Hotel Ambassador

Successful applicants will be matched to available positions based on previous relevant work experience. 

Starting Rate: $ $21.31

Our hotel will prioritize any candidates who are available from May – September, 2026

Front Desk Agent: 

• Greet and welcome guests upon arrival with a warm and professional demeanor
• Perform check-in and check-out procedures efficiently and accurately
• Provide information about hotel services, amenities, and local attractions
• Respond to guest inquiries and resolve issues in a timely and professional manner
• Coordinate with housekeeping and other departments to fulfill guest requests
• Promote hotel services and upsell rooms and amenities where appropriate
• Manage room reservations using the hotel's property management system (PMS)

Tour Agent:

• Ensure proper reservation setup and billing procedures for tours.
• Provide other hotel departments with information regarding incoming and outgoing tours, Rocky Mountaineer guests, and related tour aspects.
• Prepare for daily arrivals of tours as well as Rocky Mountaineer bus and train arrivals.
• Welcoming guests on the tour buses and answering questions about the hotel
• Provide reception, cashier, and information services of the hotel to tour escorts

Lobby Ambassador: 

• Provide a positive and welcoming presence in the resort lobby for our hotel guests.
• Be a liaison with the Front Office, Executive Office, and Fairmont Gold to ensure a smooth arrival and farewell experience with VIP guests
• Be a host in our exclusive guest lounge, The Living Room

Front Desk Agent: 

• Previous Front Office/Guest Service experience is an asset
• Opera PMS and MS Office experience preferred

Tour Agent: 

• Proficiency in English (verbal and written), second language an asset
• Previous Front Desk and/or Reservations experience in a Mountain Resort setting an asset.
• Property Manager, Word and Excel is an asset.
• Excellent written and oral communication skills. 
• Must be a well organized, self motivated individual who works well under pressure.

Lobby Ambassador: 

• Previous guest service experience required
• Must possess a professional presentation
• Must possess outstanding guest service skills and sophisticated verbal communication skills
• Demonstrates initiative and the ability to multitask and work with minimal supervision

You may be required to work on holidays, weekends, overnights, and other non-day shifts. Submission of your application to Fairmont Chateau Lake Louise indicates that you can meet these requirements as needed.

Visa Requirements: Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

Job Perks & Benefits:

• Subsidized staff accommodation provided on-site for full time status employees
• One complimentary meal per shift in our staff cafeteria (additional meals can be purchased for $5/meal)
• Comprehensive benefits package (Medical, Vision & Dental) including extended benefits like; Mental Health (up to $5,000/year), Orthodontics (up to $2,500/year), Fertility Drugs and Gender Affirmation (Lifetime maximum of $10,000) for full time permanent status employees
• Defined Contribution Pension Plan with employer matching up to 5% of annual earnings for full time permanent status employees
• Employee travel program with discounts on room rates as well as on food & beverage at Fairmont & Accor properties world-wide
• Access to the Mountain Explorer Travel Program - Discounted room rates including 50% off all food & beverage at Fairmont Resorts in Banff, Lake Louise, Jasper & Whistler (subject to availability)
• Opportunity to develop your talent and grow within Fairmont Chateau Lake Louise and over 5,000 properties with Accor

Apply Today: Whether you're just launching your career or looking for a new adventure, we invite you to visit to learn more about Fairmont Chateau Lake Louise and the extraordinary opportunities that exist within our resort

We encourage you to let us know if you require any accommodations through the application or recruitment process, and we will work with you to meet your needs. Persons who anticipate needing accommodations for any part of the application or interview process may contact, in confidence: [email protected]

Our Commitment to Diversity & Inclusion: 

At Fairmont Chateau Lake Louise, we believe that the strength of our team lies in its diversity. We are committed to fostering an inclusive environment that respects the unique backgrounds, perspectives, and talents of the individual. As an Equal Opportunity Employer, we are dedicated to providing equal access to opportunities. We welcome applications from all qualified candidates.

#CWMRSummer26