Front Office Manager

6 days ago

Tunnel Mountain Rd Banff AB TL H Canada Banff Lodging Company Full time
As Front Office Manager, you'll lead the front desk team to ensure smooth, efficient daily operations. Working closely with the General Manager and department heads, you'll help drive budget and sales goals while ensuring every guest enjoys an outstanding experience during their stay.
 
Key Responsibilities:

Motivate, train, and lead the front desk team—delivering consistently excellent guest service
Manage departmental budgets, staffing, and resources to meet revenue goals
Oversee room inventory and availability for hotel bookings
Prepare schedules, reports, and admin tasks accurately and on time
Support recruitment and onboarding in partnership with HR
Maintain high service standards for both guests and internal teams
Monitor and verify financial transactions to ensure accuracy and compliance
Resolve guest concerns promptly and professionally
Work closely with other departments to deliver seamless guest experiences
Ensure guest areas—indoors and outdoors—are clean, safe, and well-maintained
Follow all health and safety policies and report hazards or injuries immediately
Promote a safe, inclusive, and positive workplace—leading by example
Take on additional duties as needed to support guest and business needs

Skills and Experience:

At least 12 months of supervisory experience within our front desk teams or a similar role.
Strong written and verbal communication skills in English, with solid numerical ability
Proven ability to organize, prioritize, and manage workload in a fast-paced environment
Experience coaching, mentoring, and motivating colleagues—ideally within BCP
Proficient in Microsoft Office (Word, Excel, Outlook)
Excellent conflict resolution, negotiation, and problem-solving skills
Familiarity with our company culture and a strong commitment to exceptional guest service

It's a fantastic opportunity for team members looking to grow their leadership skills and take the next step in their career. At Banff Caribou Properties, we're committed to professional development and always recognize those who go above and beyond.
 
This role isn't just a temporary placeholder—it's a chance to shine, make an impact, and potentially carve out a long-term place within our organization. If you're ready to take the next step in your journey with BCP, we'd love to hear from you

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