Order Desk Representative

2 weeks ago


Niagara Falls, Ontario, Canada Viking Rigging Solutions Full time

Order Desk Representative – Bickles Hardware (Niagara Falls, ON)

Full-time, On-site
• Industrial Hardware Supply

Main point:

We're hiring an experienced order desk person who can support customers, work well with the team, set up orders, and help with stock and inventory.

About the Role

You'll work at the order desk handling customer requests by phone, email, and walk-ins. You'll support sales, prepare orders, help with stock put-away, and assist with inventory counts. This job needs someone steady, organized, and used to industrial supply.

What You'll Do

  • Serve customers by phone, email, and in person
  • Enter orders into the ERP
  • Source products and confirm pricing with suppliers
  • Prepare and set up orders for pickup and delivery
  • Help put stock away with the warehouse team
  • Assist with inventory counts
  • Follow set procedures for quoting and margins
  • Keep notes and records up to date
  • Support walk-in customers and counter sales
  • Communicate clearly with customers, suppliers, and staff

What You Bring

  • Order desk experience in industrial supply, building supply, fasteners, tools, or similar
  • Strong product knowledge (fasteners, tools, PPE, safety, cutting tools, abrasives)
  • Solid communication skills by phone and email
  • Good computer skills
  • Ability to follow procedures and stay organized
  • Comfortable working with the warehouse
  • Team player who helps where needed
  • Reliable, steady, and customer-focused

Hours & Pay

  • Full-time, Monday to Friday
  • 8:00 a.m. to 4:00 p.m.
  • Competitive hourly rate based on experience
  • On-site at 5964 Main Street, Niagara Falls

Why Join Bickles Hardware

  • Over 106 years in business
  • Family-owned and steady
  • Strong supplier network
  • Supportive leadership
  • Training and long-term stability

Job Type: Full-time

Pay: $18.00-$28.00 per hour

Expected hours: 20 – 40 per week

Work Location: In person



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