Analyst, Plant Support

2 weeks ago

Hamilton, Ontario, Canada Samuel, Son & Co. Full time $60,000 - $90,000 per year

Responsibilities:

  • Manage and prioritize support tickets through ServiceNow (or current ITSM platform).
  • Provide 1st and 2nd level support for hardware, software, and network issues across local and remote users.
  • Deploy and configure desktops, laptops, and mobile devices using modern imaging or provisioning tools (e.g., Autopilot, Intune, MDT).
  • Support Microsoft 365 applications, Teams, SharePoint, and other collaboration tools.
  • Maintain and update Active Directory / Entra ID user accounts and group policies.
  • Assist with endpoint security setup, MFA, and device compliance policies.
  • Maintain inventory accuracy for IT assets and coordinate equipment shipments.
  • Document support activities and resolutions in ServiceNow.
  • Support internal projects and technology rollouts as assigned.
  • Travel occasionally to other Samuel sites as required.

Qualifications:

  • College diploma in Information Technology or related field, plus relevant certifications (e.g., CompTIA A+, Network+, Microsoft 365 Modern Desktop Administrator).
  • Strong knowledge of Windows 10/11 and Microsoft 365 environments.
  • Understanding of networking fundamentals (TCP/IP, DNS, DHCP, VPN).
  • Experience with Active Directory, Intune, and remote support tools.
  • Excellent troubleshooting, communication, and customer service skills.
  • Ability to lift and move computer equipment as needed.
  • 3-5 years of relevant experience. 
  • Bilingualism (French/English) considered an asset.

#LI-KW1

SAMACO
 

  • I.T Support Analyst

    1 week ago

    Hamilton, Ontario, Canada Walters Group Inc. Full time $60,000 - $90,000 per year

    Walters Group is a family-owned steel construction company that designs, fabricates, and constructs unique and complex commercial and industrial projects throughout North America. With over 65 years of experience, Walters ensures high quality results through our passion and commitment to every project. Our head office is located in Hamilton and we have...

  • I.T Support Analyst

    1 week ago

    Hamilton, Ontario, Canada Walters Group Full time $60,000 - $90,000 per year

    Walters Group is a family-owned steel construction company that designs, fabricates, and constructs unique and complex commercial and industrial projects throughout North America. With over 65 years of experience, Walters ensures high quality results through our passion and commitment to every project. Our head office is located in Hamilton and we have...

  • Analyst, Plant Support

    1 week ago

    Hamilton, Ontario, Canada Samuel, Son & Co Full time $60,000 - $90,000 per year

    DescriptionResponsibilities:Manage and prioritize support tickets through ServiceNow (or current ITSM platform).Provide 1st and 2nd level support for hardware, software, and network issues across local and remote users.Deploy and configure desktops, laptops, and mobile devices using modern imaging or provisioning tools (e.g., Autopilot, Intune, MDT).Support...

  • Quality Assurance and Application Support Analyst

    1 week ago

    Hamilton, Ontario, Canada FirstOntario Credit Union Full time $60,000 - $90,000 per year

    Why FirstOntario?Competitive compensation packagesTop-tier health and wellness benefits, including comprehensive benefits packages and a Health Spending AccountEnhanced mental health benefits through SunLife and TELUS HealthExclusive banking benefitsUp to $1000 per year towards professional developmentPension PlanFlex-work environmentCompany-wide Employee...

  • Section Controller

    2 days ago

    Hamilton, Ontario, Canada Mondelēz International Full time

    Job DescriptionAre You Ready to Make It Happen at Mondelēz International?Join our Mission to Lead the Future of Snacking. Make It Uniquely Yours.You will work under the guidance of the Finance Manager or Senior Analyst to maintain finance transactions, data, systems and reporting. You will also collect data and perform detailed checks/controls.How You Will...

  • Business Analyst

    1 week ago

    Hamilton, Ontario, Canada Top Tier Talent Group Full time US$95,000 - US$110,000 per year

    Job Title: Business Analyst – Dynamics 365Location:Greater Hamilton Area, Ontario (On-site, full-time)Type:PermanentSalary:$95,000–$110,000 annually, depending on experienceWe are partnered with a respected, well-established organization within thereal estate development and construction sectorseeking a Business Analyst with strong systems expertise,...

  • Technical Analyst Sales

    2 weeks ago

    Hamilton, Ontario, Canada Cabot Technology Solutions Inc Full time $60,000 - $120,000 per year

    We are looking for a proactive and tech-savvy Pre-Sales Business Analyst (TechnicalAnalyst) to support our sales and solution engineering teams. You will lead discoverydiscussions, understand client needs, and translate them into clear functional andtechnical requirements. If you enjoy client interactions, problem-solving, andconnecting business needs with...

  • Administrative and Gardening Support

    1 week ago

    Hamilton, Ontario, Canada MHMI Full time $45,000 - $55,000 per year

    Administrative & Gardening Support - HybridAbout the Role:Sakura Gardens is seeking a dynamic, hands-on team member to join us in a unique hybrid role that blends office administration with hands-in-the-soil gardening support. If you're someone who enjoys switching between the desk and the outdoors—and thrives in a well-organized environment—you might be...

  • Patient Equipment Analyst

    2 weeks ago

    Hamilton, Ontario, Canada Hamilton Health Sciences Full time $60,000 - $90,000 per year

    This successful candidate will be part of the patient equipment team under the Biomedical Technology department. All patient equipment distributed across HHS for patient use is inventoried, tracked, and documented by the Patient Equipment Analyst. Examples of patient equipment includes distributed items that need to be tracked and maintained, such as beds,...

  • Senior Financial Analyst, Research Planning and Analysis

    1 day ago

    Hamilton, Ontario, Canada Hamilton Health Sciences Full time $80,000 - $120,000 per year

    The Sr. Financial Analyst, Research P&A - Studies provides financial support to project teams for assigned research projects. The Senior Financial Analyst will assist the Sr. Advisors, Research P&A - Studies to support the project's financial needs such as, but not limited to, financial analysis, accounts reconciliations, journal entries, invoicing and...