Client Care Coordinator

1 week ago

Lethbridge AB TK B, Canada IMPACT Health Innisfail Full time

IMPACT Health is bringing a new clinic to Lethbridge, AB and are looking to build an outstanding team of Client Care Coordinators

Are YOU…

  • A little bit of Mr. Rogers and a little bit of Sherlock Holmes?
  • Willing to be the glue of a fast paced, dynamic health care team?
  • A patient champion, supporter, and fact finder with a relentless drive to achieve success in administrative excellence?

Our Client Coordinators are an important part of our team who provide outstanding administrative support to patients, co-workers and stakeholders, in keeping with the IMPACT Health commitment to a patient centered care. They ensure the efficient, professional and organized operation of the clinic office.

What you would do:

  • Ensure optimal patient care through friendly, enthusiastic and professional service with all patients and team members.
  • Answer telephone calls, greet patients and visitors upon arrival, and provide excellent customer service for all questions or concerns.
  • Coordinate a detailed and accurate intake of information on the patient's first visit to the clinic.
  • Register new patients in line with acceptable standards of the clinic; support patients in filling medical forms at the clinic to avoid errors and inaccurate information.
  • Using electronic medical record files and coordinating the scheduling of future appointments for patients with all providers as directed.
  • Ensuring optimal patient care by suggesting additional services or products as indicated, and in the patient's best interest.
  • Collect payment at time of service and follow up on outstanding payments.
  • Complete accurate clinic billing and follow up on accounts receivable as required.
  • Produce accurate end of day reports.
  • Other administrative tasks as assigned by the Clinic Team Manager

What you need:

  • Excellent communication and interpersonal skills to maintain effective rapport with patients and staff members.
  • Ability to exercise good judgement, resourceful, strong organizational skills.
  • Ability to investigate, understand and resolve issues that arise from billing, collections and multiple funding sources.
  • Remain "cool, calm and collected" in high pressure situations.
  • Able to adapt to change with clinic operations to continuously learn and strive for improved Patient care.
  • Self-starter with an ability to work independently and collaboratively in a team environment
  • Responsible for Booking, Billing, WCB Clientele, MVA and Private Patients.
  • Preferred: experience as a PTA or experience working directly with patients.

Job Types: Part-time, Permanent

Pay: From $17.00 per hour

Benefits:

  • Dental care
  • Extended health care
  • Life insurance
  • Paid time off
  • Vision care

Work Location: In person

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