Network Analyst

Who We Are:

Headquartered in Canada with locations across the United States and around the globe with a footprint on six continents, Bulletproof, a GLI company has decades of technology, security, and compliance expertise. Bulletproof's work in the security space has been recognized nationally and globally with Microsoft's global Security Partner of the Year in 2021 and the Microsoft Security Trail-Blazer Award in 2024.

At Bulletproof, our vision is to serve, secure, and empower the world through people and technology; one customer at a time. We believe everyone has the right to feel safe and secure. Our mission is to serve and protect organizations to ensure their success.

What we have to offer:

• Challenging Work - We love solving highly complex problems. Across our teams and in all roles, every employee is empowered to bring their best ideas forward and to jump in and solve the problems they're passionate about.
• Great People - We are stronger, together, when we are open, honest, and above all, real. Every person is valued here and plays an important role in our shared success.
• Global Impact - As a global team spanning continents, boundaries, and cultures, every day we are inspired by the impact our work has on our colleagues, our customers, our communities, and the world at large.
• Diversity, Equity and Inclusion - We celebrate each other's differences, continuously strive for equality and recognize that inclusion makes us stronger as individuals, a company and a global citizen.

Position Summary:

The Senior Network Analyst is responsible for the development and implementation of Enterprise network solutions for Bulletproof's clients.

Responsibilities:

• Design, implement and maintain SMB and Enterprise network solutions.
• Design, deploy & support wireless solutions.
• Escalations and Support internal, data center, and customer network systems.
• Support Bulletproof's TOC environment and systems and provide best practice procedures for monitoring our clients.
• Provide technical support and guidance to end-users and other IT staff of Bulletproof clients, resolving issues and escalating problems as needed and implementation of new clients.
• Provide network capacity and availability analysis.
• Liaison with Enterprise TOC customers on projects and support tickets as required.
• Manage and update support tickets as required for the infrastructure team.
• Produce required documentation for customers' infrastructure and correct/update existing documentation as required.
• Maintain accurate time tracking to facilitate billing on a weekly basis.
• Mentor Junior resources as required.
• On call rotation as required.
• Other duties as required.

Required Education/Credentials/Qualifications:

• A university degree, college certificate or diploma in information technology and/or have relevant experience and industry certification.
• Solid working knowledge of networking theory, including LAN, WAN, SAN and Wireless technologies including Fortinet and Cisco.
• Minimum 5+ years of networking experience.
• Professional level experience working with advanced routing and switching technologies including Layer-2 technologies such as VLAN, QoS, IGMP, Multicast, MPLS, hierarchical network architectures.
• Experience supporting Enterprise and Public Cloud hosted network environments.
• Experience management and monitoring platforms.
• Experience and/or certification in networking technologies, including Cisco and Fortinet.
• Professional level experience working with layer-3 technologies such as EIGRP, BGP, IPv4, IPv6, Software Defined Networking, VPN technologies and Microsoft Azure Networking.
• Experience with server virtualization and network virtualization and public cloud such as Azure.
• Experience with supporting Voice over IP (VOIP) technologies.
• Experience with NextGen firewalls and/or IPS/IDS is an asset.
• Experience with FortiManager and FortiAnalyser is an asset.
• Familiarity with ITIL processes is an asset.
• Ability to maintain a positive attitude.
• Excellent communication and interpersonal skills.
• Ability to work independently with minimal supervision while handling multiple tasks and changing priorities.

Benefits:

• Comprehensive Health, Dental, and Vision Insurance
• Optional Health
• 100% Employer Paid Health and Dental Plan
• Vacation Time
• RRSP Savings Plan with 100% match up to 3% of your salary
• Annual Discretionary Bonus
• Anniversary Reward Bonus
• Educational Assistance Program
• Additional Mental Health Benefits through our Employee Assistance Program

Equal Opportunity Statement:

Bulletproof is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Bulletproof is also committed to compliance with all fair employment practices regarding citizenship and immigration status.