Application Specialist, Midland

1 day ago


Moncton, New Brunswick, Canada J.D. Irving Full time $50,000 - $80,000 per year
Description

The Application Support Specialist is responsible to support and maintain a variety of Enterprise applications and platforms. You will be the main point of contact for technical expertise and support of solutions. You will triage issues to internal support, vendors, or partners to ensure the solutions are operating effectively.  



Now is your chance to join our team to make a lasting impact as an Application Specialist.   



This position requires full-time on-site presence.  



Responsibilities

Participate in technical discussions for configuration, testing, and operations of our platform solutions 

Ensure compliance to daily management checklist for operational effectiveness 

Provide 'go live' and post 'go live' support for project and solution in general  

Upgrade and manage different environments and recommend ways for improving performance, availability, and scalability of solutions 

Administration and resolution of application issues & severities, provide timely updates and perform root cause analysis. 

Navigating complex SQL queries to perform root cause analysis and extracting data for development and testing purposes 

Strong attention to detail for data validation, networking, and integration connectivity, in support of cloud-based systems  

Monitor application vendor service level agreements and report for non-performance 

Update key performance indicators for platforms on a weekly basis 

Review and keep knowledge management articles updated 

Support the Delivery/Project managers regarding solutions  

Participate in on call support for 24X 7 operations 

Qualifications

Education Required: A university degree, college diploma or a related discipline 

2+ years of experience 

Technically inclined, process oriented and driven by natural curiosity  

Passionate about technology  

Customer service mindset with a high level of attention to detail in all interactions, ensuring quality service  

A practiced communicator with strong verbal, written, and interpersonal skills    

Bonus: 



Experience with the following: SQL, SSIS, webMethods, & Synapse, PowerBI, JIRA & ADO 

Certification in Microsoft Azure Fundamental, IT Infrastructure Library (ITIL), Google IT Support Professional, Professional Automation Developer Associate 


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