Application Specialist, Midland
1 day ago
The Application Support Specialist is responsible to support and maintain a variety of Enterprise applications and platforms. You will be the main point of contact for technical expertise and support of solutions. You will triage issues to internal support, vendors, or partners to ensure the solutions are operating effectively.
Now is your chance to join our team to make a lasting impact as an Application Specialist.
This position requires full-time on-site presence.
Responsibilities
Participate in technical discussions for configuration, testing, and operations of our platform solutions
Ensure compliance to daily management checklist for operational effectiveness
Provide 'go live' and post 'go live' support for project and solution in general
Upgrade and manage different environments and recommend ways for improving performance, availability, and scalability of solutions
Administration and resolution of application issues & severities, provide timely updates and perform root cause analysis.
Navigating complex SQL queries to perform root cause analysis and extracting data for development and testing purposes
Strong attention to detail for data validation, networking, and integration connectivity, in support of cloud-based systems
Monitor application vendor service level agreements and report for non-performance
Update key performance indicators for platforms on a weekly basis
Review and keep knowledge management articles updated
Support the Delivery/Project managers regarding solutions
Participate in on call support for 24X 7 operations
Qualifications
Education Required: A university degree, college diploma or a related discipline
2+ years of experience
Technically inclined, process oriented and driven by natural curiosity
Passionate about technology
Customer service mindset with a high level of attention to detail in all interactions, ensuring quality service
A practiced communicator with strong verbal, written, and interpersonal skills
Bonus:
Experience with the following: SQL, SSIS, webMethods, & Synapse, PowerBI, JIRA & ADO
Certification in Microsoft Azure Fundamental, IT Infrastructure Library (ITIL), Google IT Support Professional, Professional Automation Developer Associate
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