Medical Office Assistant

Are you passionate about community wellness and ready to grow your career in Health Services?

The Katzie Health and Community Centre is seeking a compassionate and organized Medical Office Assistant (MOA) to join our team.

As the first point of contact for community members, visitors, and staff, you'll play a vital role in creating a welcoming environment rooted in respect, inclusivity, and cultural safety. Reporting to the Health Services Clinical Manager, you'll manage a range of administrative and clerical responsibilities that ensure the smooth operation of our health services, while making a meaningful impact on the overall wellness of the Katzie community.

What You'll Do:

• Greet patients and visitors in a warm, respectful, and culturally safe manner.
• Answer phone calls and respond to inquiries with professionalism and empathy.
• Register patients and verify personal and medical information.
• Schedule appointments and manage cancellations or rescheduling.
• Maintain the calendar for booking health services appointments and manage all appointments in a precise and effective manner.
• Assist patients in navigating health services, including traditional healing and wellness programs.
• Book medical transportation while maintaining program records and preparing the required monthly report.
• Maintain accurate and confidential patient records.
• Prepare and process medical documents, referrals, and correspondence.
• Liaise with healthcare providers to ensure timely communication and follow-up.
• Support clinic operations including filing, scanning, and data entry.
• Prepare examination rooms and ensure cleanliness and readiness.
• Assist with patient flow and coordination during clinic hours.
• Order and maintain office supplies and inventory.
• Ensure electronic equipment is maintained and in working order.
• Set up the boardroom for meetings and ensure cleanup as requested.
• Maintain the staff kitchen.
• Order weekly supplies of snacks for staff as needed.
• Record temperatures of all Community Kitchen refrigerators and freezers twice daily.

• Responsible for housekeeping duties as required.

• Operate as part of a team and be flexible about the boundaries and functions of the job.

What you bring to Katzie:

• Knowledge gained through Medical Office Assistant Certification or a related field, or two years of relevant, progressive work experience. An equivalent combination of education, work or comparable lived experience will be considered.
• Ability to work with high confidentiality and superior attention to detail.
• Excellent computer skills with considerable knowledge of Microsoft Office, specifically MS Word and
• Well-developed interpersonal and communication skills, both oral and written.
• Excellent problem-solving skills and demonstrated ability to work both independently and as a team member to achieve desired results.
• Exceptional organizational, time management, and prioritization skills
• Flexibility and the ability to adapt to rapidly changing work priorities, ensuring prioritizing and completing tasks on time.
• Demonstrated genuine respect for Katzie First Nations culture and protocols.
• Experience working with First Nations communities is an asset.
• Basic First Aid Certification
• Valid Class 5 Drivers is an asset
• Satisfactory Criminal Record Check (vulnerable sector)

What We Offer:

• Health and dental coverage
• Health spending account
• EAP
• On-site Medical Services
• Long-term disability benefits
• Paid vacation
• Paid winter office closure
• Pension plan with an employer contribution
• Paid sick day coverage
• Family responsibility days
• Community events
• Cultural learning opportunity