Medical Office Assistant

Are you passionate about community wellness and ready to grow your career in Health Services?
The Katzie Health and Community Centre is seeking a compassionate and organized **Medical Office Assistant (MOA)** to join our team.

As the first point of contact for community members, visitors, and staff, you’ll play a vital role in creating a welcoming environment rooted in respect, inclusivity, and cultural safety. Reporting to the Health Services Clinical Manager, you’ll manage a range of administrative and clerical responsibilities that ensure the smooth operation of our health services, while making a meaningful impact on the overall wellness of the Katzie community.

**What You'll Do**:

- Greet patients and visitors in a warm, respectful, and culturally safe manner.
- Answer phone calls and respond to inquiries with professionalism and empathy.
- Register patients and verify personal and medical information.
- Schedule appointments and manage cancellations or rescheduling.
- Maintain the calendar for booking health services appointments and manage all appointments in a precise and effective manner.
- Assist patients in navigating health services, including traditional healing and wellness programs.
- Book medical transportation while maintaining program records and preparing the required monthly report.
- Maintain accurate and confidential patient records.
- Prepare and process medical documents, referrals, and correspondence.
- Liaise with healthcare providers to ensure timely communication and follow-up.
- Support clinic operations including filing, scanning, and data entry.
- Prepare examination rooms and ensure cleanliness and readiness.
- Assist with patient flow and coordination during clinic hours.
- Order and maintain office supplies and inventory.
- Ensure electronic equipment is maintained and in working order.
- Set up the boardroom for meetings and ensure cleanup as requested.
- Maintain the staff kitchen.
- Order weekly supplies of snacks for staff as needed.
- Record temperatures of all Community Kitchen refrigerators and freezers twice daily.
- Responsible for housekeeping duties as required.
- Operate as part of a team and be flexible about the boundaries and functions of the job.

**What you bring to Katzie**:

- Knowledge gained through Medical Office Assistant Certification or a related field, or two years of relevant, progressive work experience. An equivalent combination of education, work or comparable lived experience will be considered.
- Ability to work with high confidentiality and superior attention to detail.
- Excellent computer skills with considerable knowledge of Microsoft Office, specifically MS Word and
- Well-developed interpersonal and communication skills, both oral and written.
- Excellent problem-solving skills and demonstrated ability to work both independently and as a team member to achieve desired results.
- Exceptional organizational, time management, and prioritization skills
- Flexibility and the ability to adapt to rapidly changing work priorities, ensuring prioritizing and completing tasks on time.
- Demonstrated genuine respect for Katzie First Nations culture and protocols.
- Experience working with First Nations communities is an asset.
- Basic First Aid Certification
- Valid Class 5 Drivers is an asset
- Satisfactory Criminal Record Check (vulnerable sector)

**What We Offer**:

- Health and dental coverage
- Health spending account
- EAP
- On-site Medical Services
- Long-term disability benefits
- Paid vacation
- Paid winter office closure
- Pension plan with an employer contribution
- Paid sick day coverage
- Family responsibility days
- Community events
- Cultural learning opportunity