Team Lead

Job Overview:

We are seeking a highly motivated and experienced Team Lead / Store Manager to join and support our retail operations across our London region consisting of three stores, including the store that will serve as your primary location. In this leadership role, you will be responsible for overseeing day-to-day store functions, driving sales performance, ensuring high standards of customer service, and supporting staff development both in your home store and across the region.

The ideal candidate will possess strong leadership skills, excellent organizational abilities, and a passion for building a positive and performance-driven team environment.

Job Description:

Key Responsibilities: Store Operations & Sales Leadership

• Manage all day-to-day store operations including opening and closing procedures.
• Oversee inventory management, purchase order accuracy, and prevent stock discrepancies.
• Ensure stores meet merchandising, cleanliness, and maintenance standards at all times.
• Monitor and achieve store sales targets while maximizing profitability and productivity.
• Implement creative sales strategies and incentive programs to boost performance.
• Handle all cash handling, POS, and financial procedures, ensuring accuracy and compliance.

Team Management & Development

• Spend at least two shifts per week at your assigned stores, rotating between managers and associates for well-rounded team support.
• Supervise, train, and motivate team members to deliver outstanding customer experiences.
• Conduct regular one-on-one check-ins, performance evaluations, and complete staff reviews.
• Assist with new hire training and onboarding processes.
• Maintain strong team collaboration and ensure alignment with company policies and objectives.

Communication & Compliance

• Utilize RQ by iQmetrix to manage sales, conduct inventory audits, track financials, and maintain staff scheduling.
• Communicate daily via Microsoft Teams for routine updates, and use email for formal communication and task follow-ups.
• Ensure clear communication and escalation protocols are followed at all levels.
• Actively address and resolve issues such as inconsistent reporting, poor store presentation, or process gaps.

Strategic Planning & Regional Support

• Conduct weekly/monthly team meetings to align teams on performance, targets, and company initiatives.
• Plan and manage local events, regional campaigns, and promotional opportunities.
• Identify business improvement areas and implement out-of-the-box ideas to enhance operations.
• Inform HR of staffing needs across the region and assist in the interview and hiring process as needed.
• Ensure compliance with company policies, procedures, scheduling guidelines, and financial controls across all stores.

Requirements:

• Proven experience as a Store Manager, Team Lead, or equivalent leadership role in retail.
• Strong knowledge of the wireless telecommunications industry is an asset.
• Excellent leadership and communication skills with the ability to mentor and motivate staff.
• Detail-oriented with strong organizational and time-management abilities.
• Proficiency in POS systems and retail management software (e.g., RQ by iQmetrix).
• Experience with inventory control, financial oversight, and operational planning.
• Ability to multitask, manage teams across multiple locations, and deliver results under pressure.
• A passion for customer service and team development.

If you are a dynamic leader ready to take ownership of store success and team performance across a multi-store region, we'd love to hear from you. Join our team and be a part of something impactful.

Job Type: Full-time

Pay: $19.00 per hour

Education:

• Bachelor's Degree (preferred)

Experience:

• Leadership: 1 year (preferred)
• Freedom Mobile : 1 year (preferred)
• Retail sales: 2 years (preferred)
• Retail management: 1 year (preferred)

Licence/Certification:

• Driving Licence (preferred)

Work Location: In person