People & Culture Manager

Job Purpose

The People & Culture Manager is a proven human resources professional who is passionate about the hospitality industry and creating elevated experiences for both guests and team members rooted in human connection. This role is pivotal in fostering a positive workplace culture, enhancing team member engagement, and ensuring the smooth operation of all HR functions. A strong partner to Operations, the ideal candidate will be enthusiastic, well-respected, level-headed, and trustworthy, with exceptional organizational and time management skills. They will be a champion of Pearle culture, promoting it among peers and within the community.

Key Responsibilities:

Human Resources/Relationships:

• Inspire trust, creating a safe environment for team members & leaders to voice concerns, discuss development goals, or share confidential matters.
• Identify areas of opportunity across the property and work with the GM & Leadership team towards driving positive change.
• Support programs and training to promote health and wellbeing in the property.
• Lead employee relations investigations or seek support to ensure timely investigation and compliance with all legislative requirements.
• Support and participate in team member performance management, ensuring performance reviews are carried out in compliance with Pearle Hospitality's policy and performance concerns are actioned in a timely manner.
• Foster positive interactions and respond to team members & management team in a timely manner.

Recruitment/Onboarding:

• Lead the consistent & effective attraction & recruitment process, including developing engaging job postings, coordinating hiring events, and assisting with screening, interviewing, and reference checks as needed.
• Lead a successful New Hire Process from Offer Letter to Orientation, ensuring each new hire has a positive & engaging integration to the property.
• Schedule 60-day check-ins with new hires and action any additional training or support needed.

Talent Development:

• Work with department heads to ensure new hire training journeys are completed.
• Review annual development plans and assist with executing impactful plans.
• Assess and identify training and development needs for leadership and team members.
• Organize and coordinate training sessions to address identified needs, collaborating with the company's Talent Development team to schedule and assist in facilitating engaging programs.
• Act as confidant & coach leaders across the property to support personal & professional growth.

Health & Safety:

• Provide a safe working and guest environment to reduce the risk of injury and accidents.
• Engage or lead the JHSC, ensuring all legislative requirements are met regarding property and training.
• Submit incident reports promptly in the event of a guest or team member injury to minimize WSIB penalties.
• Manage requests for accommodations and return to work programs effectively.

Payroll/Administrative:

• Ensure the timely & accurate processing of payroll bi-weekly after the completion of Management team adjustments.
• Enter new hires in all applicable systems.
• Work with managers to ensure timely changes of team member information.

Internal Communication:

• Prepare for and attend the Monthly Leadership meeting, create agendas, capture accurate minutes, and distribute action items.
• Organize and lead townhall and Team Member engagement events with the general manager.
• Manage timely and engaging content on internal communication channels.

Qualifications:

Degree or Diploma in Human Resources, Business Administration, or a related field.

• CHRP Designation is an asset.
• Minimum of 5 years of experience in HR, with at least 3 years in a managerial role.
• Hospitality experience is an asset.
• Strong leadership and coaching experience.
• Excellent attention to detail, organizational, and time management skills.
• Strong relationship-building skills and a positive, 'can-do' attitude.

What We Offer:

• Competitive salary and benefits package.
• Discounts at all Pearle Hospitality properties (restaurants, hotels, and spas).
• Training and Development to support personal & professional growth.
• Career opportunities across all Pearle Hospitality properties.
• A fun place to work with an amazing team & company culture.
• Employee & Family Assistance Program
• Extended health & dental care benefits
• Life insurance

Pearle Hospitality and all affiliated companies accommodate the needs of job applicants throughout its recruitment and selection processes in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. Accommodation needs must be provided in advance. To discuss your needs, please contact the hiring manager.

Job Type: Full-time

Pay: From $85,000.00 per year

Experience:

• Hospitality: 3 years (preferred)
• Human resources management: 5 years (preferred)

Licence/Certification:

• CHRP (preferred)

Work Location: In person