People & Culture Coordinator

Pearle Hospitality is seeking a People & Culture Coordinator to act as a direct support to our People & Culture Manager.

Our vision is to create positive human connection and we do so by living our values; Collaboration, Kindness, Quality and Perseverance.

The People & Culture (P&C) Coordinator supports day-to-day P&C operations, including onboarding, payroll, and maintaining team member records, while ensuring compliance with company policies, health & safety and labour laws. They help foster a positive workplace culture by managing team member communications, assisting with appreciation initiatives, and supporting engagement efforts. Their role is essential in creating an organized, supportive environment that contributes to a motivated and cohesive workforce in the fast-paced hospitality setting.

Ideal Candidate

The ideal candidate for a People & Culture (P&C) Coordinator is organized, detail-oriented, and adaptable, with strong communication skills. They demonstrate genuine and thoughtful connections with the team, setting an example of how team members should interact with guests. The ability to manage multiple tasks in a fast-paced hospitality environment, while maintaining a professional and approachable demeanor, is key. A passion for supporting team members and fostering a positive, inclusive work culture is essential.

What makes you the ideal candidate:

• Bachelor's degree or diploma in Human Resources, Business Administration, Hospitality Management, or a related field (or equivalent work experience).
• Certification in HR (e.g., SHRM-CP, CHRP) is an asset.
• Experience in a People & Culture or HR coordinator/assistant role, preferably in hospitality or customer service environments.
• Strong organizational skills and communication skills
• A drive to take initiative and work independently.
• Familiarity with employee benefits, payroll processing, and performance management systems.
• Both personally and professionally aware, accepting and understanding that there is always room for development

If you are a positive individual that thrives in a fast-paced collaborative environment, looking to advance their HR career, we want to hear from you

Key Accountabilities:

• Assist with recruitment, posting job openings, screening candidates, and conducting reference checks.
• Manage new hire paperwork and prepare offer letters.
• Organize orientation sessions and handle post-orientation tasks ensuring smooth onboarding.
• Manage and process team member requests through Pearle's digital system, ensuring accurate record-keeping with support from the P&C Manager.
• Respond to P&C inquiries, including job applications, team member questions, and administrative requests.
• Ensure payroll accuracy by reviewing timesheets and preparing payroll files for submission.
• Support team members with benefits-related inquiries and changes.
• Maintain an organized P&C office, ensuring supplies are stocked and orders placed as needed.
• Manage the uniform inventory program, ensuring accurate tracking, ordering, and distribution of uniforms.
• Ensure first aid kits are fully stocked and conduct regular inspections.
• Coordinate mandatory training programs and track certifications.
• Keep team communications, including company values boards, up to date.
• Support wellness and appreciation programs, planning team events, and recognizing achievements.
• Foster an inclusive culture by supporting engagement initiatives and embodying Pearle's core values in daily interactions.
• Continuously look for ways to improve the team member experience throughout all stages of the team member life cycle, anticipating needs and addressing challenges promptly to support smooth operations.
• Follow and communicate company policies to maintain consistency, safety, and operational excellence.
• Assist in performance review processes, including tracking timelines and coordinating feedback.
• Provide a platform for team members to voice concerns and career goals, escalating issues as necessary.
• Assist with team member engagement surveys and implement action items for cultural improvement.
• Attend team meetings, training, and orientation sessions to stay informed of Pearle's standards and collaborate with team members to maintain high levels of work and guest care.
• Step in to support leaders for the P&C Manager during their absence.
• Prepare operational and P&C reports to support data-driven decision-making.
• Conduct exit interviews as needed and ensure completion of necessary documentation for departing team members.
• Support health and safety initiatives, including organizing fire drills, ensuring compliance, and serving on the Joint Health and Safety Committee (JHSC).

Additional Duties: 

In addition to the accountabilities listed above, there may be other duties as assigned by your manager. These duties may vary slightly depending on the property

Advantages to being part of The Pearle Hospitality team:

• Discounts at all Pearle Hospitality properties (golf, hotel, restaurants, retail and spa services)
• Co-paid benefits for permanent team members after 3 months
• Training and Development
• Growth opportunities
• On-Site Parking
• Wellness Program
• Amazing team and company culture

Pearle Hospitality and affiliated companies accommodate the needs of job applicants throughout its recruitment and selection processes in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. Accommodation needs must be provided in advance. To discuss your needs, please contact the hiring manager.

Job Types: Full-time, Permanent

Pay: From $55,000.00 per year

Benefits:

• Dental care
• Discounted or free food
• Employee assistance program
• Extended health care
• Life insurance
• On-site parking
• Vision care

Application question(s):

• Are you presently or have you ever been employed by any affiliated Pearle Hospitality properties? If YES, List location

(ETT: Bardō/Bread Bars, The Pearle Hotel & Spa, Cambridge Mill, Elora Mill Hotel & Spa, Ancaster Mill, Spencer's At The Waterfront, Whistle Bear Golf Club)

Experience:

• Human resources: 1 year (required)

Licence/Certification:

• CHRP designation (or in progress) (required)

Work Location: In person