Customer Service Representative

We are seeking a detail-oriented and organized Medical Biller to join our healthcare team. The Medical Biller is responsible for managing patient billing, ensuring accurate claim submissions, following up on unpaid claims, and handling insurance reimbursements. This role is essential to maintaining the financial health of the practice by ensuring timely and accurate payment for services rendered.

At Petal Our commitment to fostering an exceptional workplace culture has earned us notable recognitions, including being listed as a Great Place to Work in both the technology and healthcare sectors. Join us in our mission to empower healthcare innovators and improve healthcare differently.

What you can expect when joining the team:

As a key member of our Medical Billing team, you'll help ensure that every part of the billing cycle runs smoothly—from claim submission to reconciliation. You'll collaborate closely with colleagues, contribute to shared goals, and take ownership of specific files and tasks.

This is an opportunity to join a mission-driven team where accuracy, consistency, and care truly make a difference.

What your day-to-day will look like:

Submit and process billing claims with speed and accuracy, ensuring all data is entered correctly;

Assign and verify diagnostic codes with a strong eye for detail and compliance;

Reconcile submitted claims, identifying discrepancies and resolving them proactively;

Manage data entry for both paper-based and electronic claims, handling sensitive information with care;

Support administration, assisting with ad-hoc tasks and collaborating across teams when needed.

Why you'll like working here:

A collaborative and supportive environment where your precision and problem-solving skills are valued;

Opportunities to grow your expertise in medical billing and health administration;

A clear impact on helping physicians work more efficiently and focus on what matters most;

Flexibility to work remotely, while staying connected to a local, tight-knit team

Your profile:

Are you professional, courteous and concerned about the quality of customer service? Are you an autonomous, proactive person who enjoys managing several files simultaneously and working as part of a team to achieve common goals? The sky is the limit If you have:

The ability to manage high workloads within a fast-paced environment, while maintaining both efficiency and accuracy;

Strong verbal and written communication skills;

Demonstrated proficiency in computer skills;

A proactive and action-oriented approach to tackling tasks and challenges;

The ability to thrive in working independently, with a high degree of accountability;

Rigorous standards of confidentiality when handling sensitive information;

A keen eye for detail, ensuring precision and accuracy;

Prior experience in the medical field, transcription, or medical administration (strong asset);

Proficiency in English (spoken and written).

Our benefits:

Recurring hybrid work allowance;

4 to 6 weeks of paid vacation per year;

5 paid personal days per year ;

A group RRSP / DPSP plan with employer contribution;

A complete group insurance plan, from day 1;

An annual wellness allowance;

Access to the Lumino Health telehealth application;

Flexible work hours and more.

Petal is an active participant in the equal opportunity employment program, and members of the following target groups are encouraged to apply: women, people with disabilities, aboriginal peoples and visible minorities. If you are a person with a disability, assistance with the screening and selection process is available on request.

Job Type: Part-time

Pay: $26.34-$36.34 per hour

Expected hours: 30 – 40 per week

Work Location: In person