CSR - Customer Service Representative & Shipping / Receiving

1 week ago

Brantford ON NS P, Canada Tungaloy America Inc Full time

Job Overview

We are currently seeking to hire a Full Time Customer Service Representative / Shipper & Receiver for our Brantford office. This position is Monday-Friday 8am to 5pm, with company provided benefits, and 3 weeks' vacation after your first full year of employment. We are seeking someone that can work as a team member in a fast-paced environment and who possesses excellent communication skills. Applicants must be able to problem solve and multitask using prioritized time management. The ideal candidate will be a creative team player who takes initiative, works with minimal supervision, and pays close attention to detail and accuracy. If you thrive in a fast-paced environment, enjoy problem-solving, and have a passion for logistics and customer satisfaction, this position is perfect for you

CSR Responsibilities

-be a part of our inside sales team reporting to the office manager

-dealing directly with customers and our outside sales team either by phone, email or face to face

-build and maintain business relationships with customers by providing prompt and accurate service

-provide pricing and delivery information

-provide quotes as required by sales team and/or customers

-process orders and customer requests

-keep records of customer interactions and transactions

Shipping/Receiving Responsibilities

-Receive daily incoming shipment, order picking, packing, and fulfillment to meet deadlines

-Support the warehouse distribution processes by organizing stock locations and managing stock levels effectively

-Process customer orders accurately using warehouse management systems

-Ensure all shipments are properly labeled, documented, and compliant with company standards

-Maintain accurate inventory records through warehouse management systems such as AS400

Qualifications

-high school or college diploma

-previous CSR experience

-previous shipping and receiving experience

-proficient computer skills

-excellent knowledge of Microsoft excel, word and outlook

-bilingual in French is an asset

Job Type: Full-time

Pay: $44,400.00 per year

Benefits:

  • Dental care
  • Extended health care
  • Paid time off

Language:

  • English (required)

Work Location: In person

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