Inside Sales

Hours: Monday–Friday, 8am–5pm, 1 hr lunch break.

Workspace: Primarily office, with exposure to a shop/warehouse environment. Occasional travel within the city, rare travel requirements outside of the city.

Job Purpose:
Inside Sales is responsible for handling customer orders and providing support for the outside sales team. They are also responsible for quoting pricing to customers and sharing the information with the outside sales representative who is servicing the territory.

Primary Responsibilities:

• Take incoming phone and email orders and questions, process them and respond to customers in a timely manner.
• Provide quotes and process returns as per company policy.
• Generate new and repeat sales by providing pricing and technical information to customers.
• Handle difficult customers and situations with diplomacy and tact.
• Communicate to the Inventory Control and Production Planning departments unexpected increases or decreases in demand for stock.
• Attend interdepartmental meetings such as shipping meetings (All) and planning meetings (when relevant or requested).
• Create and share reports as requested by management (Ex: EOD, On Time shipping, NSO, Lost Sales etc.).
• Monitor scheduled shipment dates and communicate with shipping to ensure timely delivery and expedite as needed.
• Making calls to vendors in relation to product knowledge, delivery schedules when it relates to orders.
• Contact customers following sales to ensure ongoing customer satisfaction and resolve any complaints.
• Remain current on customer needs by attending sales meetings or reading minutes and reading the outside sales call reports and quarterly reports.
• Process international orders and follow procedure with shipping.
• Relay accurate information from vendors to customers relating to shipment dates and delays.
• Follow ISO 9001:2015 processes and procedures as applicable.
• Order product from suppliers when applicable to expedite for customer needs.
• Assist shipping/receiving and do double checks as required.
• Follow up on all critical orders.

Secondary Responsibilities:

• Contribute to overall corporate goals such as: revenue growth, efficiency initiatives (ie; Lean 5S), net profit growth.
• Involvement and contributions to project teams as required.
• Being cross trained on the single point of contact customers.
• Contribute to short and long term sales strategies.
• Execute product launches as required.
• Assist in training of new employees (OTJ Training).
• Drive improvements into all sales-related processes.

Skills or Experience Requirements:

• Proficient in Excel, Microsoft office.
• Exposure to ERP software.
• 2+ years inside sales experience in oil and gas or manufacturing setting.

Desirable Skills or Experience:

• Strong customer service abilities.
• Advanced knowledge of MS Office, Excel, and windows-based software.
• Proficient Inter-company communication.
• Ability to work as a member of a team or a team lead.
• Foundation sales training – Sandler or equivalent.
• Manufacturing systems (5S, Lean, etc).
• Leadership, project management, time management.

Desirable Attributes:

• Integrity, Reliability, Respect, Acceptance, Realism, Transparency & Confidentiality.
• Empathetic, Cooperative, Communicative, Adaptable, Balanced, Open Minded, Good Listener, Proactive, Focus, Resourcefulness, Strong work ethic, Active listening, Coach-ability.
• Able to communicate effectively to a diverse audience.

Performance Metrics:

• Growing total revenue while increasing the 100–500 and 500–2000 dollar per order percentages.
• Less than a 0.5% error rate on tracked shipping and picklist errors.
• Completing goals set forth in performance reviews and quarterly performance checks (these are determined by the employee in the reviews and performance checks).

About Plainsman Mfg. Inc.:

Plainsman Mfg. Inc. is a locally owned manufacturing and distribution company operating out of Edmonton, Alberta since 1966.

We manufacture and distribute products for oilfield production, pipeline maintenance, construction and gas and water distribution. We have an in-house engineering department and a full service manufacturing facility that enables us to respond efficiently to customer and industry needs.

Plainsman is currently operating out of a 44000 sq. ft. facility on the south side of Edmonton. We are dedicated to providing our customers with the best possible service, and maintain a large inventory at our Edmonton location. Continued registration of our ISO 9001 quality assurance system since 1994 also reflects our commitment to quality and service. At Plainsman, we are constantly seeking out new and better products and services to meet our customer's requirements and the ever-changing demands of the industry.

Over the past 50 years Plainsman has built a solid distribution base which includes oilfield supply stores, OEM's, PC pump suppliers, chemical pump and instrumentation companies and utility companies principally in Western Canada. We are large enough to effectively look after our customer's needs and we're dedicated to providing the kind of personal service and attention our customers deserve.

We pride ourselves on creating a positive company culture that promotes internal career growth opportunities as well as an interesting and enjoyable place to work. What sets us apart from our competition is employee job satisfaction which leads to excellent customer service achieved through the cooperation of all departments.

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