Quality Assurance Specialist

Marketing Statement

Join a company that has been a part of moving Metro Vancouver for over 35 years.

British Columbia Rapid Transit Company Ltd. (BCRTC) maintains and operates the Expo and Millennium SkyTrain Lines from our central facilities in south Burnaby. Our services connect downtown Vancouver to the cities of Burnaby, New Westminster, Coquitlam, Port Moody and Surrey. With the future expansion of both the Expo and Millennium Lines gathering pace, infrastructure renewal and new asset acquisition projects underway, this is an exciting time to join our team of over 1,200 dedicated employees, working on one of the longest fully-automated rapid transit systems in the world.

Our work encompasses roles such as administration, engineering, elevator and escalator maintenance, field operations, vehicle maintenance, and wayside (station and guideway) maintenance.

When you work for SkyTrain, not only will you help move Metro Vancouver, you will also have access to comprehensive benefits including paid vacation, medical benefits, transit passes, training and more. We are a proud equal opportunity employer, committed to a diverse and inclusive workforce.

Come explore what makes us one of BC's Top Employers

Responsibilities

PRIMARY PURPOSE

Plans, develops, coordinates, and implements Quality Assurance and business process practices in accordance with industry standards and regulations. Reviews, develops and maintains Quality Assurance programs. Performs audits on business processes, procedures, work tasks, and practices. Required to assist in the assessment of work practices and participate in risk management and change management activities. Supports and reinforces a culture of quality across the organization, ensuring customer expectations are met through the consistent application of standards, processes, and procedures.

KEY ACCOUNTABILITIES

Leads departmental projects of varying scopes which may require research, analysis, audits, forecasting, etc.

Develops, implements, and maintains Quality Assurance processes and system tools. Tracks and analyzes process data and takes action to ensure alignment with quality requirements.

Defines and documents Quality processes while working in close collaboration with other departments and ensures alignment to BCRTC Quality Management System. Develops and conducts presentations and training on the use of Quality Assurance processes and tools.

Provides input to Quality Assurance department long term planning & budget, resources, initiatives, and departmental goals.

Participates in continuous improvement initiatives such as identifying non-value-added activities and high-cost drivers and provides recommendations and innovative solutions to optimize methods.

Provides input to the development/modification of Quality Management System policies and procedures and ensures company-wide compliance.

Mitigates risk by ensuring inter-departmental compliance with engineering and regulatory requirements through data verification and process adherence.

Analyzes and audits compliance with applicable industry standards, provincial and federal regulations and BCRTC business processes and initiates any required corrective and preventive actions; prepares and distributes audit reports.

Leads cross functional multi-disciplined teams through the corrective and preventive action process by facilitating problem solving sessions.

Supervises the resolution process by assigning corrective and/or preventive actions to both exempt and bargaining unit employees as well as compliance conditions and makes determinations on outcomes, deliverables, and final issue closures. Decides on validity of nonconformities and authorizes or revokes conditional acceptance of nonconformities. Manages the performance of the assigned employees by documenting and discussing good/poor performance with employees and /or their managers should escalation be required.

Designs and manages quality process, system tools and key performance indicators. Adjusts processes and tools to ensure continuous improvement for optimal performance.

Day-to-day use of specialized expertise to assess, analyze and determine solutions for complex problems.

Reviews engineering drawings, specifications, change documentation and products to ensure quality elements are included; recommends revisions and improvements in accordance with standards, regulations and BCRTC business processes.

Qualifications

EDUCATION AND EXPERIENCE

The requirements for this position would be acquired through completion of a post-secondary diploma or degree in a Quality, Mechanical, Industrial or Manufacturing Engineering or a related discipline plus a minimum of five (5) years of practical experience in a maintenance or manufacturing environment, including at least three (3) years' experience in a Quality Control or Quality Assurance capacity. Requires an in-depth, demonstrable knowledge in manufacturing or, operations and maintenance practices and specifications, as well as an understanding of industry Quality standards.

OTHER REQUIREMENTS

Excellent verbal and written communication skills.

Strong analytical and problem-solving skills.

Strong interpersonal, and relationship management skills.

Strong time management and organizational skills to balance and coordinate effort across multiple, concurrent activities.

Highly motivated with the ability to consistently seek out improvements to current processes in order to achieve operational efficiency.

Strong knowledge of standard office software including Microsoft Office, web-based and data/business management systems.

Familiarity with provincial and federal standards relating to the operation of a railroad as well as SMS (Safety Management System) requirements.

Technical documentation experience is considered an asset.

Other Information

Recruitment Process: An applicant will be required to demonstrate their suitability for this position by meeting the minimum level of qualifications and experience in order to be invited into the selection process. A standard interview format will be used including general, scenario and behavioural descriptive interview questions.

Work Schedule

37.5 hours per week.

Work Designation

Resident

This position works predominately on-site.

Rate of Pay

The salary for this position ranges from $82,400 - $123,600 per annum. Actual salary offered will be based on education, experience, skills, and qualifications as they relate to the role.

We aim to provide competitive pay that reflects your professional background and expertise. We want to ensure our offer will align with your strengths considering experience, skills, and internal equity to offer a fair and equitable salary. The Total Compensation Package, which includes Extended Health, Dental, Transit Pass and enrollment in the Public Service Pension Plan as well as other employment offerings will be discussed in detail as your application progresses.

How to Apply

Please click the 'Apply' button at the top right corner or go to to apply for this position and view instructions on the process.

INSTRUCTIONS: Please save your (1) cover letter, and your (2) resume as one pdf document prior to uploading your application on-line.

Posting Date: October

Closing Date: Open Until Filled

Please note that only those short listed will be contacted.

Having trouble applying? Please view the System Requirements & FAQ's by going to

Equal Employment Opportunity

SkyTrain is committed to employment equity and building a diverse workforce, representative of the customers we serve and the many communities in the Metro Vancouver region. We welcome and encourage Indigenous applicants, people of colour, all genders, 2SLGBTQ+ and persons with disabilities to apply. Learn more about TransLink's commitment to to equity, diversity and inclusion.

Accommodations are available on request for candidates taking part in all aspects of the selection process. For a confidential inquiry, simply email us

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