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Vice President, Digital Banking

3 weeks ago

Vancouver, British Columbia, Canada Vancity Full time

Our Story & Purpose:

We're Vancity, a member-owned credit union built on the principles of inclusion and social justice. Since 1946, our relentless commitment to these values has helped us challenge the status quo and break down barriers. We've made bold commitments to become net-zero by 2040 across all mortgages and loans, and we're actively pursuing strategies in Indigenous banking and financial resilience for our members.

As the largest private sector Living Wage Employer in Canada, we're proud to be consistently recognized as one of the country's Top Employers. If you're ready to join our team of 2,700 diverse individuals, access competitive rewards and benefits, and be part of a greater movement - apply today

Your Role in Supporting Our Members:

As a
Vice President, Digital Banking & Payments
, you will be the strategic force behind Vancity's enterprise-wide digital banking and payments transformation. You will shape the vision, set the direction, and lead the delivery of seamless, human-centered digital experiences that strengthen member relationships and accelerate organizational growth.

In this role, you'll lead cross-functional teams, elevate our digital ecosystem, and champion innovation across payments, mobile and online banking, member engagement platforms (including CRM and online account opening), and emerging digital capabilities. You'll influence C-suite and Board-level decisions and play a critical part in modernizing how our members bank, transact, and interact with Vancity.

This is a
Full-time, Permanent
role based at our Vancity head office and will report directly to the
Head of Product.
Our head office is based in Vancouver, but we are open to candidates in BC and Ontario. While this position provides a hybrid work arrangement, you will be expected to be on-site for events and business demands when needed.

How You'll Make an Impact:

Strategic Leadership:

  • Visionary Leadership: Direct, plan, develop, and implement an enterprise-wide digital strategy aligned with the organization's overarching goals.
  • Cross-Functional Oversight: Lead cross-functional teams to deliver innovative technology solutions across various digital and payments sectors, including online banking, mobile applications, CRM, eCommerce Debit and money movement.
  • Strategic Guidance: Provide executive-level strategic guidance to enhance existing digital and payment operations and significantly increase digital capabilities and utilization.
  • Digital Transformation: Champion the conversion of traditional business operations to digital operations where appropriate, ensuring seamless integration and execution.
  • Member Strategy: Develop and execute an integrated member strategy across all digital channels, including the creation of digital advice and engagement programs and ensuring consistency in digital member touchpoints.

Strategic Partnerships:

  • Executive Liaison: Act as a strategic liaison between technical and business teams during the planning, development, and implementation of digital solutions.
  • Board Communication: Regularly communicate with the CEO and Board of Directors to propose new digital capabilities and report on the progress of existing digital programs.
  • CIO Collaboration: Engage meaningfully with the Chief Information Officer to define and align responsibilities of respective teams.
  • Member Engagement: Establish and grow member relationships and engagement across all digital channels.

Innovation and Excellence:

  • Technology Trends: Research and stay abreast of the latest technology trends, assessing the potential value of integrating new tools into the current strategy and processes.
  • Member Service Culture: Foster a culture of exceptional member service through high-quality digital and payments offerings.
  • Industry Standards: Ensure that digital and online platforms adhere to industry standards and best practices.
  • Data Analytics: Utilize member data analytics (e.g., personalization and product recommendation systems) to develop a segmentation model for effective engagement and utilization across all digital channels.
  • Product Exploration: Explore and define digital products (websites, mobile/social applications, etc.) that the organization should leverage to enhance member relationships.
  • Sales and Insights: Drive sales through online channels and share best practices and insights to advance the organization's omni-channel growth.

What You'll Bring to the Team:

  • Bachelor's degree in Business, Technology, or related field. MBA or advanced degree preferred.
  • 10+ years of progressive leadership experience in digital banking, payments, digital strategy, or transformation roles

  • Demonstrated success leading enterprise-wide digital initiatives in financial services or similarly complex organizations

  • Deep expertise in digital platforms, payments, online banking, mobile applications, and CRM ecosystems

  • Strong background in member/customer engagement, omni-channel strategies, and digital experience optimization
  • Experience with data analytics, personalization technologies, and segmentation models
  • Exceptional communication skills, including experience presenting to Boards, executives, and senior leadershipExperience presenting to Boards and senior executives

You'll Thrive Here If You Are:

  • Visionary -
    You anticipate trends and create strategies that position Vancity for future success
  • Collaborative -
    You excel at building relationships across technical and business teams
  • Innovative -
    You embrace new technologies and champion creative solutions
  • Member-Centric -
    You prioritize exceptional member experiences in every decision

What You'll Earn:

The salary range for this role is
$177,200 to $266,000 annually
. Base pay offered may vary depending on factors such as relevant qualifications, skills, previous experience, and internal equity. As part of our total rewards package, employees may also be eligible for our annual incentive program, subject to program eligibility requirements.

Why You'll Love Working Here:

A career at Vancity is more than just a job, you're joining a tradition of change-makers who are creating lasting change for our communities. Beyond base pay, we offer a comprehensive total rewards package to ensure our employees are empowered to thrive:

  • Living Wage Employer
    : We're the largest private-sector Living Wage Employer in Canada and consistently ranked among Canada's Top Employers
  • Customizable Benefits
    : Permanent employees receive flexible benefit packages that can be tailored annually to meet evolving needs
  • Generous Vacation
    : New employees start with 3-4 weeks of vacation per year, with additional days earned over time
  • Extra Stat Holidays
    : In addition to BC's 11 statutory holidays, we offer 2 extra days, plus care days for personal or family illness
  • Immediate Health Coverage
    : Health and dental benefits begin on your hire date, with three levels of coverage to choose from
  • Defined Benefit Pension
    : Our retirement plan provides a guaranteed income for life, recognizing that retirement looks different for everyone

Vancity Talent Programs:

Vancity supports an inclusive hiring process for candidates who self-identify as Indigenous, Black, or Trans. With special permission from the BC Human Rights Commissioner, this initiative provides access to career development opportunities, prioritized job screening, and feedback. Any information you choose to share will be stored securely and used only for recruitment and career development connected to this initiative, in line with the BC Personal Information Protection Act (PIPA). For details, please see our dedicated Talent Programs job posting.

At Vancity we're committed to creating a welcoming and inclusive workplace to help our people and communities thrive and prosper. Diversity in our workforce is integral so that we can truly represent, understand and respond to our community needs and deliver on our member experience.

We are also committed to an inclusive, barrier-free and accessible recruitment experience for all candidates. If you require any accommodations or support at any stage of the recruitment process (including the application stage), we encourage you to let us know by contacting our Talent Acquisition team at We're here to work with you to ensure your needs are met promptly and effectively. All requests will be handled with the utmost respect and confidentiality, so you can participate fully in the process.