Clinical Manager

Clinical Manager(Job Number:

Primary Location:ON-MarkhamAdministrationEmployee Type:Full-Time

Description:

Bayshore HealthCare is one of the Canada's leading providers of home and community health care services and is a privately owned company. Bayshore HealthCare is proud to showcase its achievement as a Platinum member of Canada's Best Managed Companies Program every year since 2006. In 2015, Bayshore achieved the designation for Best Practice Spotlight Organization from the Registered Nurses' Association of Ontario. Bayshore Healthcare is also recognized as Canada's Best Employers in Forbes 2023 list.

Person-and family-centered care (PFCC) is an approach to care that recognizes the importance of family in a patient's life and the importance of their active involvement in planning and making decisions on health care, services and treatment, and health system reform. This approach to care provides respectful, compassionate, culturally safe, and responsive care that meets the needs, values, beliefs, and preferences of the patient, their family, and others identified as significant to their life from diverse backgrounds and settings.

Bayshore's Integrated Care Solutions is seeking a Clinical Manager to lead operations at our Transitional Care Unit in Markham, ON. This role offers the opportunity to make a meaningful difference in the lives of patients transitioning from hospital, while supporting a dedicated team of healthcare professionals.

As Clinical Manager, you will play a pivotal role in ensuring clinical excellence, operational efficiency, and strong partnerships with hospital stakeholders. Reporting to the Area Director, Transitional Care Programs, this position is ideal for a healthcare leader who values collaboration, continuous improvement, and compassionate care.

What You'll Do

• Supervise and support front-line staff to ensure care delivery aligns with provincial legislation, professional standards of practice, and Bayshore policies.
• Oversee clinical operations, ensuring patient assessments, care plans, treatments, and follow-ups are completed accurately and efficiently.
• Collaborate with team to implement patient satisfaction initiatives and ensure timely resolution and documentation of patient concerns.
• Liaise with hospital partners, funders, and government programs to support coordinated care and effective transitions.
• Lead recruitment, orientation, training, performance management, and disciplinary processes in collaboration with Human Resources.
• Assist in the implementation of Modified Work Programs for staff returning from leave or requiring accommodation.
• Interpret and apply policies and procedures relevant to the Transitional Care Unit to ensure consistency and compliance.
• Ensure adherence to Occupational Health and Safety standards, including conducting inspections, maintaining safety committees, and reporting incidents.
• Maintain compliance with Public Health standards, Ministry of Health directives, and Bayshore's Infection Prevention and Control protocols.
• Monitor and report on Key Performance Indicators to evaluate unit performance and identify areas for improvement.
• Conduct audits and review patient documentation to ensure accuracy, completeness, and alignment with regulatory and internal standards.
• Maintain databases with patient and staff information, ensuring data integrity and compliance with Bayshore's data quality standards.
• Collaborate with the Area Director to manage unit costs and ensure financial targets are met.
• Support business development initiatives and assist in the development of contractual agreements for client care and services.
• Participate in strategic planning and market analysis to support program growth and innovation.
• Represent the unit in operational and external meetings, contributing to organizational goals and community engagement.
• Coordinate cross-training of staff to ensure coverage during absences and maintain continuity of care.
• Promote Bayshore Integrated Care Solutions through participation in local healthcare committees and community events.
• Serve as the on-call manager when required, providing leadership and support outside regular hours.
• Engage in ongoing professional development through internal and external continuing education activities.
• Adhere to Bayshore's policies and procedures and contribute to continuous improvement initiatives aligned with the Quality Management System.
• Participate in proactive health and safety activities and ensure timely reporting and documentation of workplace incidents.
• Maintain confidentiality of client and corporate information, sharing details only with authorized personnel.
• Demonstrate consistent performance across key job dimensions and contribute to a positive, high-performing team culture.
• Perform additional duties as assigned to support the success of the Transitional Care Unit.

Qualifications:

What You'll Bring

• A nursing diploma from an accredited program; Bachelor's degree is preferred.
• A current license in good standing as a Registered Nurse (RN) or Registered Practical Nurse (RPN) in Ontario.
• 5–10 years of progressive experience in healthcare, ideally in home care, hospital, retirement, or long-term care settings.
• Completion of Continuing Education Units (CEUs) as required by regulation.
• A proven ability to build and maintain referral relationships and navigate the Canadian healthcare system, including OHIP and the Public Guardian and Trustee.
• Strong knowledge of medical terminology, patient care best practices, and infection prevention and control protocols.
• A leadership style that reflects Bayshore's values of compassion, excellence, and reliability.
• Experience in discharge planning and working within team-based care environments.
• Proficiency in Microsoft Office and other business technologies.
• Strong communication skills and the ability to read, write, and speak English fluently.

Why Join Bayshore?

• Comprehensive Health and Dental Coverage for you and your family
• Group Retirement Savings Plan to support long-term financial wellness
• Competitive Compensation that reflects your experience and leadership
• Education Reimbursement Program to support ongoing professional development
• Opportunities for Advancement within a growing and innovative care model
• A Supportive Team Environment where collaboration is at the core of everything we do

Bayshore is committed to a high quality and safe environment for both our staff and clients/patients. Dependent upon Provincial government regulations, and the position being applied for, new hires may be required to provide proof of vaccination against illnesses such as COVID-19, Hepatitis, Seasonal Flu etc. Please speak with the recruiter for Provincial and/or position specific requirements. Medical exemptions or any other kinds of requested exemptions based upon Human Rights Code will be considered on a case-by-case basis.

At Bayshore Healthcare, our commitment to Equity, Diversity & Inclusion is our strength. This is how we bring our vision of being the difference in the lives of those we care for, work with and in our communities. We have a great sense of pride in creating a culture of belonging, where individual differences are embraced and celebrated, through programs, resources and policies that support each individual's purpose, potential and wellbeing."

Bayshore operates in accordance with the Accessibility for Ontarians with Disabilities Act, and applicable Provincial Human Rights Codes.