Client Services Representative

2 weeks ago

Barrie, Ontario, Canada NVA Canada Full time $40,000 - $70,000 per year

Join Our Pack at Allandale Veterinary Hospital
Allandale Veterinary Hospital is seeking a caring, compassionate, and highly organized animal lover to join our fast-paced, skilled team of veterinary professionals. This is an exciting opportunity for someone who values exceptional client and patient experiences and wants to make a real difference.

If this sounds like your purr‑fect fit, we'd love to hear from you.

Key Responsibilities

  • Greet clients and patients by name with warmth and compassion
  • Triage client concerns to ensure appointments are booked accurately
  • Manage incoming emails, texts, and phone calls
  • Efficiently and accurately process payments
  • Schedule future appointments within appropriate timelines
  • Complete daily reports and assigned tasks
  • Admit patients for appointments, surgeries, and procedures
  • Weigh patients upon arrival
  • Counsel clients on basic nutrition, pre- and post-operative care, and treatment instructions
  • Promote hospital goods and services to clients
  • Address client concerns and questions, referring to the appropriate veterinarian or supervisor when necessary
  • Accurately place medication and food orders
  • Coordinate smooth client and patient flow within the hospital
  • Maintain cleanliness according to hospital checklists

Skills & Abilities

  • Strong empathy, understanding, and emotional support for clients
  • Calm and caring demeanor when handling patients
  • Comfort and passion for working with all types of animals
  • Detail-oriented with excellent organizational and multi-tasking skills
  • Team-oriented with strong interpersonal and communication (verbal, written, and telephone) skills
  • Ability to maintain confidentiality

Required Qualifications

  • 2–3 years of experience as a Client Services Representative, preferably in health care (animal or human)
  • Proficiency with current technology, including Microsoft Office and email systems
  • Flexibility to work various shifts, including evenings and weekends

Preferred (but Not Required – We Are Happy To Train)

  • At least 1 year of experience in a veterinary hospital
  • Familiarity with Cornerstone software
  • Basic understanding of medical terminology

If you have the skills above, along with a love for animals, please apply with your
cover letter
and
resume
— we can't wait to meet you.

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