Current jobs related to IT Support Lead - Surrey, British Columbia - Industrial Electric Manufacturing
-
Shift Lead
2 weeks ago
Surrey, British Columbia, Canada Desi Rasoi Canada Full timeShift Lead – Desi RasoiLocation:Surrey, BCJob Type:Part-Time (On-Site)Compensation:$18.00 – $19.50/hour(based on experience)+ 4% vacation payStaff meals providedAbout Desi RasoiDesi Rasoi is a fast-growing vegetarian Indian street food brand known for high-quality flavors, fast service, and a positive, team-centered culture. We operate using structured...
-
CA-Lead
4 days ago
Surrey, British Columbia, Canada Apple Full timeApple Retail is where the best of Apple comes together. We bring our expertise to help people do what they love, delivering an only-at-Apple experience. We believe inclusion is a shared responsibility and we work together to foster a culture where everyone belongs and is inspired to do their best work.As a Lead, you embody a whole-store mindset and are...
-
Sales Support Specialist
2 weeks ago
Surrey, British Columbia, Canada TAG Hardware Full timeSales Support SpecialistSalary Range: $70,000 to $90,000Position OverviewWe are seeking a Sales Support Specialist to join our Sales & Marketing team. This rolecombines data-driven analysis, CRM administration, and hands-on sales operations support.You will help transform how TAG manages, measures, and scales its sales performance bysupporting processes,...
-
Lead Electrician
1 week ago
Surrey, British Columbia, Canada destinationone Consulting Full timeLocation: Surrey, British ColumbiaIndustry: Food Manufacturing / Industrial ProcessingRole Type: Lead Electrician / Industrial Electrician (Red Seal)Are you an experienced Red Seal Industrial Electrician looking to take on a leadership role in a fast-growing, highly automated manufacturing environment? A leading food production facility in Surrey, BC is...
-
Project Support Manager
1 week ago
Surrey, British Columbia, Canada Fraser Health Full time $45 - $65SalaryThe salary range for this position is CAD $ $65.35 / hour Job SummaryWe have an exciting opportunity for a Temp Full Time Project Support Manager to join our team in Surrey, B.CWe are looking for a disciplined, highly motivated, and results oriented project manager who will love meeting the challenges of this role while working for an organization...
-
Clinical Nurse Lead
1 week ago
Surrey, British Columbia, Canada Bayshore HealthCare Full timeJob Title: Clinical Nurse LeadLocation: BC Immigration Holding Centre (Onsite, 5 days/week)Schedule: Flexible hours + rotating on-callReports To: Manager, Clinical PracticePAY- $95,000 /yr Position SummaryThe Clinical Nurse Lead provides onsite clinical leadership and operational support within the BC Immigration Holding Centre. This role ensures...
-
Clinical Nurse Lead
2 days ago
Surrey, British Columbia, Canada Bayshore HealthCare Full timeJob Title:Clinical Nurse LeadLocation:BC Immigration Holding Centre (Onsite, 5 days/week)Schedule:Flexible hours + rotating on-callReports To:Manager, Clinical PracticePAY- $95,000 /yrPosition SummaryThe Clinical Nurse Lead provides onsite clinical leadership and operational support within the BC Immigration Holding Centre. This role ensures high-quality,...
-
Clinical Lead
2 weeks ago
Surrey, British Columbia, Canada Optima Living Full timeLet us welcome you home to The Evergreen Hamlets at Fleetwood in Victoria, BC.Optima Living operates Independent Living, Assisted Living, Supportive Living and Memory Living communities in Alberta and British Columbia. Our communities are among the best places to live in Western Canada. Our Vision : For every person to feel at home. This is truly supported...
-
Clinical Lead
2 weeks ago
Surrey, British Columbia, Canada Optima Living Full timeLet us welcome you home to The Evergreen Hamlets at Fleetwood in Victoria, BC. Optima Living operates Independent Living, Assisted Living, Supportive Living and Memory Living communities in Alberta and British Columbia. Our communities are among the best places to live in Western Canada. Our Vision: For every person to feel at home. This is truly...
-
Lead, Health Informatics
2 days ago
Surrey, British Columbia, Canada Fraser Health Full time $45 - $65SalaryThe salary range for this position is CAD $ $65.35 / hour Job SummaryAre you a strategic thinker with a passion for digital health transformation? Join our team as a Lead, Health Informatics, where you'll guide projects, mentor team members, and drive innovation in clinical workflows through technology.This role supports the Community, Ambulatory,...
IT Support Lead
2 weeks ago
About IEM
Industrial Electric Mfg. (IEM) is the largest independent full-line manufacturer of custom power distribution systems in North America. Founded more than 75 years ago in Fremont, California, IEM grew alongside Silicon Valley and today operates over 1.7 million square feet of manufacturing capacity. With $1B+ in annual sales and 10,000+ commissioned projects across technology, data centers, commercial, energy, utilities, healthcare, industrial, and infrastructure markets, IEM continues to deliver exceptional product quality, dependable service, and the flexibility to meet complex technical requirements at scale.
Position Summary
Reporting to the IT Manager, the IT Support Lead will join our IT department and oversee day-to-day technical support operations. In this role, you will manage a team of IT support specialists, coordinate support activities, and ensure the timely and effective resolution of technical issues across the organization.
Key Responsibilities
- Lead and mentor a team of IT support specialists to deliver outstanding technical support services.
- Serve as the first escalation point for complex IT issues and provide hands-on support when needed.
- Manage the IT support ticketing system for your location and ensure issues are logged, tracked, prioritized, and resolved according to SLAs.
- Monitor system performance and proactively identify areas for improvement.
- Ensure consistent documentation of issues, solutions, and support procedures.
- Coordinate with other IT teams (network, systems, security, etc.) to resolve cross-functional issues.
- Develop and deliver training and support materials for end-users.
- Participate in the onboarding and offboarding process for employees, including hardware and software setup.
- Maintain hardware and software inventories, ensuring proper lifecycle management.
- Contribute to IT policies, procedures, and compliance initiatives.
- Provide reporting on key performance metrics and team activities to IT leadership.
Supervision of Personnel
- No direct or indirect leadership expected of this role..
Qualifications
- Bachelor's degree in computer science, Information Technology, or a related field (or equivalent experience).
- 4+ years of experience in IT support roles.
- Strong troubleshooting skills in Windows/Mac OS environments, Microsoft 365, networking, and common business applications
- Experience managing a ticketing system (e.g., Zendesk, ServiceNow, Jira Service Management).
- Familiarity with Active Directory, Exchange, VPN, endpoint management tools, and remote support solutions
- Excellent communication, interpersonal, and customer service skills.
- Ability to multitask and work effectively in a fast-paced environment.
- Strong organizational skills with attention to detail.
- Employees must complete at least one year of employment in their current department.
Job Location
- The position is 100% onsite role at our Vancouver IEM facilities, but may be subject to very limited travel to other IEM facilities or conferences..
We thank all applicants for their interest, however, only those selected for the Interview will be contacted.
Why Join IEM
At IEM, you'll join a team that powers some of the world's most ambitious projects. We're engineers, makers, and problem-solvers who thrive on tackling complex challenges and delivering solutions that keep industries moving forward. If you're driven, collaborative, and ready to make an impact, we'd love to hear from you. Your creativity and passion can help us achieve great things—come be part of the journey.
Learn more about IEM at
We offer comprehensive and competitive benefits package designed to support our employees' well-being, growth, and long-term success. View a snapshot of our benefits at
Recruiting Scams
Beware of recruiting scams. IEM never charges candidates fees, and all recruiter emails come from an address. If you suspect fraudulent activity, do not share personal information and report it to us at
Non-Discrimination Statement
IEM does not discriminate against any applicant based on any characteristic protected by law.
Privacy
Information collected and processed as part of your IEM Careers profile, and any job applications you choose to submit is subject to IEM's Workforce Member Privacy Policy.
