Lead, Health Informatics

Salary

The salary range for this position is CAD $ $65.35 / hour
Job Summary

Are you a strategic thinker with a passion for digital health transformation? Join our team as a Lead, Health Informatics, where you'll guide projects, mentor team members, and drive innovation in clinical workflows through technology.

This role supports the Community, Ambulatory, and Primary Care business areas and acts as a key liaison between clinical teams and technical experts. You'll lead cross-functional initiatives, apply change management strategies, and serve as a backup to the Portfolio Manager in team leadership.

Build on your experience as you:

• Collaborate with clinical stakeholders to align digital solutions with business priorities.
• Lead projects from planning through execution, managing timelines, budgets, resources, and change strategies.
• Analyze workflows and system gaps to recommend process and technology improvements.
• Support the Portfolio Manager with project oversight, reporting, and team leadership.
• Conduct system analysis, define scope, and propose cost-effective solutions.
• Translate clinical and business needs into technical requirements.
• Provide third-level support and coordinate with vendors to meet service level agreements.
• Contribute to corporate committees and strategic initiatives across Fraser Health.
• Stay current with emerging technologies and infrastructure trends.

Professional/Technical Capabilities:

• Proven ability to lead teams in dynamic, fast-paced environments.
• Strong analytical and problem-solving skills.
• Excellent communication and collaboration abilities.
• Commitment to Fraser Health's Leadership Framework—Clear, Caring, Courageous.
• Deep understanding of health informatics, clinical workflows, and digital systems.
• Experience writing briefing notes, business cases, and Privacy Impact Assessments.
• Familiarity with technical architecture and systems development lifecycle.
• Physical ability to perform job duties.

Are you motivated to join us? We will be looking for you to have the following:

• Bachelor's degree in Information Science or Computer Science, Software Engineering or related field.
• Five (5) years recent related experience with system and software development including  architecture design.
• Experience with health and corporate information systems.
• Familiarity with an electronic health information system, such as Meditech, Paris, or Intrahealth Profile.
• Experience in product release and change management.
• Experience managing strategic business partner and vendor relationships.
• Experience training and mentoring team members.

An equivalent combination of education, training, and experience will be considered.

This Full-Time position is available based at our Central City Offices, Surrey, B.C. This is a hybrid position and will require travel to support community sites.

#LI-DNI

Detailed Overview

Supporting the Vision, Values, Purpose and Commitments of Fraser Health including service delivery that is centered around patients/clients/residents and families:

The Lead, Health Informatics is responsible for leading and managing assigned projects, providing leadership to team members and applying appropriate change management strategies as part of a project.  Provides advice, guidance, and direction to an assigned portfolio in the areas of knowledge management, and decision support; in clinical and corporate business areas which includes the development and implementation of application architecture. Provides expertise on enterprise-wide projects, serves as back up to the Portfolio Manager in the area of team leadership.
Responsibilities

1. 
   
2. Provides guidance and expertise by consulting to all disciplines and stakeholders within an assigned portfolio by performing functions such as coordinating and performing feasibility studies, conducting workload efficiency analysis using formal data gathering techniques, analyzing, designing and implementing appropriate information systems, and identifying system deficiencies, user department operational inefficiencies and recommending ways of improving business efficiency functions.
   
3. Participates in enterprise-wide, cross-disciplinary business strategy projects including confidential initiatives that support the selection, procurement and implementation of appropriate information systems applications that may result in the elimination of FTEs.
   
4. Serves as a consultant participating on enterprise-wide projects which are under the leadership of the Portfolio Manager; serves as back up to the Portfolio Manager in the area of team leadership or project management. Prepares status reports and meets with clients and provide reports back to the Portfolio Manager as required.
   
5. Responsible to establish and lead assigned information system projects by adhering to project management and support structure methodologies, managing project timelines, monitoring expenditures and variance analysis, facilitating change management strategies, defining tasks, identifying resource needs, and reporting on project status to the Portfolio Manager or Manager.  Provides strategic guidance in the project design phases and works within assigned budget and provides reports or raises concerns as necessary. Participates in the hiring process for staff, and coordinates and provides guidance to team members.
   
6. Performs system analysis by establishing application systems scope and objectives, conducting feasibility studies, planning or modifying procedures to solve complex problems, preparing detailed specifications and solving existing system logic difficulties as required. Recommends the best cost effective solutions for the business area; informs and discusses potential business impacts with the client.
   
7. Performs complex business and/or clinical process analysis including conducting work flow analysis and developing business information requirements and models. Defines business and/or health information scope and objectives; plans, designs and modifies practical manual and automated business procedures.
   
8. Coordinates and provides third level application support to critical system problems and ensures that the application service level agreement in place is written or maintained to meet the business expectations and Informatics capabilities. This may include vendor or 3rd party coordination Coordinates the support rotation and monitors the support queue.
   
9. Serves on a variety of Fraser Health wide health service delivery area and departmental committees, task groups, internal working teams and corporate projects.
   
10. Maintains knowledge of infrastructure and technologies by remaining aware of current and new technologies

Qualifications

Education and Experience

Bachelor's degree in Health Information Science or Computer Science, Software Engineering or related field or equivalent combination of education, training, and experience. Five (5) years of recent experience with business and systems analysis including experience as a project manager. Experience with health and corporate information systems.

Competencies

Demonstrates the leadership practices of the Fraser Health Leadership Framework of Clear, Caring and Courageous and creates the conditions for people to succeed.

Professional/Technical Capabilities:

• Ability to provide leadership to a variety of project teams in an environment that constantly changes and that has fluctuating priorities.
  
• Knowledge of information management, health informatics, business processes, technologies and applications.
  
• Knowledge of all components of a technical architecture.
  
• Ability to translate business and/or clinical needs into application architecture requirements.
  
• Ability to quickly comprehend the functions and capabilities of new technologies.
  
• Demonstrated knowledge of the project management process and the systems development life cycle.
  
• Demonstrated decision making ability within complex and diverse issues.
  
• Demonstrated superior skills in data research, gathering, modeling, and business and systems analysis.
  
• Ability to organize work, problem solve, multitask and meet deadlines.
  
• Physical ability to perform the duties of the position.

About Fraser Health

Fraser Health is the heart of health care for over two million people in Metro Vancouver and the Fraser Valley in British Columbia, Canada, on the traditional, ancestral and unceded lands of the Coast Salish and Nlaka'pamux Nations and is home to 32 First Nations within the Fraser Salish region.
 
People - those we care for and those who care for them - are at the heart of everything we do. Our hospital and community-based services are delivered by a team of 50,000+ staff, medical staff and volunteers.
 
We are committed to planetary health and value diversity in the work force. We strive to maintain an environment of respect, caring and trust. Fraser Health's hiring practices aspire to ensure all individuals are treated in an inclusive, equitable and culturally safe manner.
 
Together, we are the heart of health care.
 
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IMPORTANT: Recruitment scam warning
Please be on alert for recruitment scams. We are aware of several scams targeting individuals by falsely claiming to represent Fraser Health. Always take precautions when sharing personal details with unverified sources. Please note that we will never ask for money or payment, nor ask you to download or install an app at any point during our recruitment process.

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