Member Support Advisor

About Achievers Achievers offers more than just a thank you program. Our employee recognition and rewards software inspires employees to recognize everyone, every day, everywhere. With 4.3 million global users, we empower employees across 190 countries. Visit us at to learn more and check out our platform in action. Join our team of A-players who bring passion to our purpose and believe that meaningful change creates extraordinary outcomes — together, we'll inspire recognition everywhere and achieve results that matter. 
Our commitment to you: At Achievers, we hire you for you because we value the unique perspective and individuality that each person brings to our team. We are committed to creating an inclusive, diverse, and equitable workplace where you belong, and your contributions are celebrated. Together, we achieve more by combining our unique strengths, fostering collaboration, and inspiring each other to reach new heights. 
The opportunity:
A Member Support Advisor is a highly motivated, customer-oriented individual who is passionate about the Achievers customer experience Our Global team guarantees the highest level of excellence to ensure that members and administrators rave about our services and get the answers they need in real time. If you are technically savvy and are passionate about delighting customers, you'll fit right in As a Member Support Advisor, you will have the opportunity to advance your career with additional internal training opportunities leading to increased customer support and technical understanding. Responsibilities:

• Get connected and handle inbound and outbound queries primarily via email but on occasion may be required to phone or chat with customers
• Turn our customers into "Raving Fans" using your exemplary customer service
• Use your epic problem-solving skills to resolve customer inquiries, questions, and complaints
• Navigate our platform like a pro and stay up to date with new features and releases
• Recognize your peers and be recognized for being awesome
• Excellent written and verbal communication skills in English – additional languages are great
• Troubleshoot issues with computer systems, web‐based applications, and mobile technology
• Achieve personal goals and departmental SLA's consistently
• Work and collaborate alongside of some of the best teammates in the industry

Qualifications:

• Must have a passion for supporting customers and eager to learn what it takes to create an amazing customer‐ centric team
• Previous related customer service experience in a similar role (2-4 years)
• Attends to responsibilities through a quality and attention to detail lens
• Ability to actively listen and communicate effectively
• Proficient in resolving conflict through utilizing problem-solving and negotiation skills
• An aptitude to create positive member experiences through a customer-oriented approach

Why you'll love working at Achievers: We are passionate about disruptive technology that's rooted in science, research and data. We understand the value of employee success in the workplace and have been recognized in numerous publications for our contributions to HR, for technical excellence, and for our outstanding workplace culture We foster an environment of connection, security, and community. You'll feel at home, without reservation.  We believe in moving quickly, failing fast, and adapting to change.  We enjoy coming to work every day because we believe in our product and love our culture. We're committed to achieving excellence in everything we do. 
Benefits & Perks for permanent full time employees: Competitive Pay   Parental Leave Top-up   Health Benefits and Life Insurance Coverage Upon Your First Day    RRSP Matching   Flexible Vacation    Employee and Family Assistance Program   Full access to the LinkedIn Learning Library Internal Mentorship Program    Employee-Led Employee Resource Groups  A beautiful office space located in Liberty Village, Toronto   Participation in our Points-based Employee Recognition Program     Opportunities for professional development and career growth   Our work environment: Achievers is a hybrid-first company located at 99 Atlantic Ave in Liberty Village, Toronto. Our hybrid work experience is designed to cultivate an engaging employee experience, where pioneering research intersects with cutting-edge technology. We strongly believe that collocating teams increases the chance to innovate together, foster passive learning, create spontaneous connections, and promote better communication.
Achievers does not offer employment to prospects without first ensuring that qualified candidates speak directly with the hiring manager and a member of our HR team. All qualification will be done face-to-face, whether that is in person or over Zoom. Achievers does not send out offers of employment without meeting candidates and does not offer employment via text. If you are requested for any personal information via text and/or without having met a member of our hiring team in person, please disregard.
Our employees are a diverse and inclusive team of passionate, hardworking individuals. Achievers is an equal opportunity employer, committed to creating an environment where our employees can do the best work of their lives. We encourage all qualified candidates from all backgrounds and experiences to apply to join our A-Player family.  
Achievers is committed to ensuring an inclusive and accessible recruitment process for all candidates. If you require any accommodations for your interview, such as assistive technology, wheelchair accessibility, or alternative formats of materials, please let us know. We are happy to make necessary arrangements to support your needs. At Achievers, we may use artificial intelligence (AI) tools to support parts of our hiring process, such as reviewing applications or analyzing resumes. These tools help our recruitment team but never replace decisions made by real people. We believe in a human-first approach to hiring, where your experience, personality, and potential are recognized by people, not algorithms, and where final hiring decisions are made by humans. If you would like more information about how your data is processed, please contact us.

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