Field Service Technician

The Opportunity

As a Field Service Technician at 4AG Robotics, you'll be at the forefront of transforming modern agriculture through robotics and automation. This is a hands-on, impactful role where you'll travel to farms to deploy, support, and optimize cutting-edge robotic systems that directly improve efficiency and productivity for growers around the world. If you enjoy problem-solving, working with advanced technology, and building strong customer relationships, this opportunity offers a unique and rewarding challenge.

What You'll Do

In this role, you will be responsible for ensuring our robotic systems perform at their highest level in real-world environments. Your work will include:

• Installing, configuring, and calibrating agricultural robotic systems at customer sites.
• Diagnosing and repairing complex mechanical, electrical, and software issues.
• Providing both on-site and remote technical support to maintain seamless system operation.
• Training customers and farm staff on system operation, maintenance, and best practices.
• Collaborating closely with the engineering team to drive improvements in reliability and serviceability.
• Documenting all service activities and developing preventive maintenance plans.
• Managing tools, spare parts, and consumables to support efficient service work.
• Supporting field trials of new equipment and prototypes, and sharing meaningful feedback.
• Building strong customer relationships and acting as a trusted technical advisor.
• Following all safety protocols and industry standards while working on farms.

Success in this role means:

• Robotic systems are installed and maintained to the highest standard, minimizing downtime.
• Customers feel supported, confident, and well-trained in using their systems.
• Issues are diagnosed quickly and resolved effectively, whether on-site or remotely.
• Clear and accurate documentation enables repeatable, high-quality service.
• Feedback from the field helps improve product performance and customer experience.
• You represent 4AG Robotics professionally, strengthening trust and long-term customer relationships.
• You adapt to diverse farm environments and travel requirements with professionalism and safety in mind.

What You Bring

You'll thrive in this role if you have:

• Certification in robotics, mechatronics, engineering, or a related technical field.
• Hands-on field experience, ideally with robotics or agriculture systems.
• Strong troubleshooting skills across mechanical, electrical, and software domains.
• Excellent communication and customer service abilities.
• Experience with automation systems, PLCs, or industrial controls (highly desirable).
• The ability to travel internationally and work in variable indoor/outdoor environments.
• A valid driver's licence and a passion for working with advanced technology.

Why This Role Matters

Field Service Technicians are essential to the success of 4AG Robotics' mission to modernize and support global agriculture. You are the face of the company in the field, ensuring our systems deliver real value to growers, keeping operations running smoothly, and providing insights that help shape the future of our technology. Your work directly impacts customer satisfaction, product performance, and the advancement of automation in one of the world's most important industries.

Benefits

• Competitive salary and performance-based bonuses 
• Access to extended health, dental and vision care, and an annual healthcare spending account 
• Professional development opportunities 
• Flexible work hours. We value your time. We support work-life integration that focuses on delivering results, not completing a timesheet. We flex to get the job and life done. 
• Collaborative, fun, and innovative work environment 

What We Believe

If you're the type who likes to take chances, move at speed, and see your ideas come to life, you'll feel right at home here. At 4AG, we're not big on rules for the sake of rules - we'd rather trust you to make bold calls, keep it real with your team, and turn imagination into something game-changing. This isn't a place to play it safe; it's a place to build, break, fix, and build again - while having a great time doing it.