Account Manager
6 days ago
Pay:
CA$45,000.00-CA$70,000.00 per year
Job Overview:
We are seeking a Account Manager to manage and grow our existing B2B customer base. Rather than cold-calling or prospecting new leads, this position focuses on account retention, client relationship management, and sales growth within our current portfolio. You will serve as a key link between our business clients and internal teams, helping identify opportunities, improve order performance, and deliver an exceptional customer experience.
Responsibilities
- Serve as the
main contact
for assigned B2B customers and retail partners. - Communicate with clients via
phone, email, and online platforms
to provide product updates, handle inquiries, and ensure satisfaction. - Process and monitor
sales orders
across multiple operational systems to guarantee accuracy and on-time delivery. - Build and maintain
long-term partnerships
, assisting clients with strategies to expand their sales performance. - Analyze product sales data and suggest
action plans
(promotions, pricing adjustments, or assortment updates) to drive results. - Present
new arrivals and seasonal products
to clients, helping boost engagement and revenue. - Support
negotiations
on pricing, discounts, and promotional programs. - Collaborate closely with
marketing and operations
teams to execute campaigns and achieve sales goals. - Track and report on
key account metrics
and performance trends.
Qualifications
- 1–3 years of experience in
account management, inbound sales, or client services
(preferably within e-commerce or retail). - Exceptional
communication and negotiation skills
across both phone and email. - Strong ability to
build trust and maintain professional relationships
. - Analytical thinker with a knack for spotting
growth trends and sales opportunities
. - Highly
organized, detail-oriented
, and proactive in problem-solving.
Job Types:
Full-time, Permanent
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