Account Manager

2 weeks ago

Markham, Ontario, Canada Venture Computers of Canada Inc. Full time $60,000 - $100,000 per year

Role Overview:

The Account Manager plays a critical role in maintaining and growing client relationships for the MSP. This position is responsible for ensuring client satisfaction, identifying upsell opportunities, and coordinating with technical teams to deliver high-quality IT services and solutions.

Key Responsibilities:

  • Serve as the primary point of contact for assigned client accounts.
  • Build and maintain strong, long-term relationships with clients.
  • Understand client business needs and align MSP services to support their goals.
  • Coordinate with service delivery teams to ensure timely and effective resolution of client issues.
  • Conduct regular account reviews and performance reporting.
  • Identify opportunities for upselling and cross-selling MSP services.
  • Manage contract renewals and negotiate service agreements.
  • Ensure client retention through proactive engagement and value delivery.
  • Stay informed about industry trends and emerging technologies relevant to clients.

Qualifications:

  • Bachelor's degree in Business, IT, or related field.
  • 3+ years of experience in account management, preferably in an MSP or IT services environment.
  • Strong understanding of IT infrastructure, cloud services, cybersecurity, and support models.
  • Excellent communication, interpersonal, and problem-solving skills.
  • Proven ability to manage multiple client accounts and priorities.
  • Experience with CRM systems and account management tools.

Preferred Skills:

  • Technical background or certifications (e.g., CompTIA, ITIL) are a plus.
  • Familiarity with SLAs, ticketing systems, and service delivery metrics.
  • Ability to translate technical concepts into business value for clients.

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