Contract Product Coordinator

The Product Coordinator is responsible for establishing and maintaining relationships with suppliers and external business partners to facilitate business growth and profitability.

Essential Duties and Responsibilities

Supplier Relations

· Establishes and maintains positive working relationships with suppliers and external business partners

· Effectively communicates with suppliers with regards to commercial issues, pricing, package size changes and MOQ adjustments with the goal of maximizing profitability for the division

· Arranges supplier visits and participates in supplier meetings to share knowledge and support the development of strategies to maximize commercial success

· Communicates customer opportunity updates and technical product inquiries to suppliers, with VP Principal Management approval

· Uses literature, samples and documentation from suppliers to facilitate and share product knowledge with the sales team

Customer Relations

· Establishes and maintains positive working relationships with customers

· Liaises between customer service and the customer on any product order issues, such and pricing, delivery, and documentation

· Communicates with Sales on any product issues and requests their involvement on situations that requirement immediate action and/or resolution

· Notifies customers of supplier, product and documentation changes through email

Costing and Pricing

· Determines costs and gets direction from VP Principal Management on price setting for new business opportunities; provides quotations to Sales Coordinators/Account Managers

· Creates, maintains and updates costing templates and budgetary price lists

· Coordinates with Operations team to determine input costs for new product development projects and conducts cost analysis and pricing

Product and Inventory Management

· Monitors inventory levels and the replenishment process to ensure stock levels are adequate based on regular/seasonal requirements as well as contractual agreements

· Works with the VP Principal Management to establish, review and adjust minimum and maximum inventory level standards

· Works closely with Regulatory Affairs on documentation/regulatory issues with particular involvement in regulatory implications for commercialization of new products

· Collaborates with the logistics team on procurement of products and the customer service team on customer-related solutions

· Coordinates special product labeling, repackaging and blending with internal teams and create work orders as required

· Requests documentation and technical information from suppliers for all products

· Coordinates documentation and labelling for private labelled products with Documentation team

Reporting

· Using profit margin reports, identifies unacceptable margins, and investigates reasons why margins might fall outside of expected levels

· Provides monthly forecast updates to key suppliers

· Collaborates with the Accounting Manager to ensure supplier rebates are accurate

· Manages, tracks and updates opportunities in eChempax

Administration

· Uses a standardized template to email prepared quotes to customers; if there is sensitivity, the quote is sent to the Account Manager for presentation to the customer

· Responds to customer or sales requests for existing product documentation and coordinates requests for new documents or customer questionnaires with Product Coordinator and/or Documentation team.

· Supports and leads by example, Barentz' culture, values and fundamentals

· Participates in ongoing personal development opportunities including, but not limited to, product and sales training

· Other duties as requested

Required Education, Experience, Knowledge and Skills

· University degree, preferable in Business Administration or Marketing

· Previous industry experience preferred, working with customer and suppliers in a Product or Sales Coordinator capacity

· Exhibits good judgment and professionalism when dealing with both suppliers and internal team members

· Dynamic personality with an ability to work effectively independently and as part of a team

· Strong organization skills with the ability to work in a fast paced, deadline driven environment

· Effective written and oral communication skills and the ability to adapt communication style to the audience as needed, including customers, colleagues and management.

· Detail oriented with sound analytical and problem-solving capabilities (outside the box thinking)

· Ability to adapt to changing priorities and balance workload to meet new business requirements

· Experienced using Microsoft Office including Outlook, Teams, Word, Excel and PowerPoint

· Represents oneself both legally and ethically in all professional relationships, in adherence with Barents' values and fundamentals