Operations Coordinator

About In Charge Coaching:

At In Charge Coaching, we are dedicated to transforming leaders and teams through Leadership and Team Development solutions. We pride ourselves on delivering a white glove service that delivers both experiential and quantifiable results to our clients.

Our culture thrives on autonomy, flexibility, and empathy.

As a small yet mighty team, we prioritize collaboration and professionalism, consistently going above and beyond to deliver measurable results for each client. Our client testimonials and case studies speak for themselves.   

At the heart of our mission is the belief in 'Leading People First,' where we redefine the essence of a strong leader and create cultures where employees can thrive. We are committed to creating a lasting impact, not just on businesses but on the very fabric of leadership itself. 

We offer competitive compensation, we happily reward great performance, and we have immense growth opportunities for our team.

Role:

The Operations Coordinator position will support In Charge Coaching with various operational and administrative tasks. We are looking for someone who is eager to grow (as an individual and with us as a company).

Client Delivery Operations:

• Onboarding / off-boarding clients
• Sending out and scheduling regular client emails (call reminders, call recordings, client calendars, and other client communications)
• Assist with recording of client priorities and updates
• Formatting and delivering client resources
• Keeping client records up-to-date, and inputting important notes, priorities, updates or dates into the CRM
• Assist with collecting client wins & testimonials
• Assist with posting and responding to clients in Voxer
• Maintain relationships with current and past clients through regular touch points and check-ins.
• Monitoring client satisfaction through touch points and surveys
• Facilitating client referrals, renewals and reactivations
• Support with or complete miscellaneous tasks as needed
• Updating processes as is necessary to optimize efficiency

Marketing Operations:

• Distributing content to our social media platforms, and tracking it's performance
• Preparing brand graphics and formatting downloadable resources on Canva
• Coordinate sending out email campaigns in MailerLite
• Work closely with the Client Solutions Specialist to set up Masterclasses or other public-facing events, such as updating opt-in pages on Coachlab, email sequences on Mailerlite, capturing registrants, and posting related promotions on social media
• Researching and contacting people for potential PR placements, podcast guesting, and speaking opportunities
• Managing website and updating it's content
• Support with or complete miscellaneous tasks as needed
• Updating processes as is necessary to optimize efficiency

Other Administrative Responsibilities:

• Assist with managing the Monday CRM
• Assist with organizing company files in Google Drive
• Assist with billing and payment collection
• Support with or complete miscellaneous tasks as needed
• Updating processes as is necessary to optimize efficiency

Requirements

• 2-3 years of experience in an operational or administrative assistant role
• 2+ years of experience in online business or the digital marketing space
• 2+ years of customer service experience
• Can proficiently use and navigate Google Suite
• Experience with Voxer, Mailerlite, Padlet, Trello, and Monday CRM preferred
• Writing and speaking French is an asset, but not required
• Excellent communication skills, both written and verbal, with the ability to deeply connect with others and enjoy meaningful conversations.
• Self-managed in being resourceful in finding the answers to questions on their own, confident enough to take initiative when it is appropriate, and courageous to seek out support when needed
• Consider themselves driven and growth-oriented, always aiming to give it their all, and willing to openly accept feedback in a commitment to grow personally and professionally
• Comfortable working in a fast-paced, dynamic environment, while maintaining organization, accuracy / detail-orientation, and quality in their work
• Excellent time management, and has the ability to prioritize tasks effectively
• Highly organized and detail-oriented
• Organizational skills, and knows how to put systems and processes in place
• Availability between 9am and 5pm Eastern time preferred, though hours are flexible

Working with Us:

Embark on a transformative journey with In Charge Coaching, where you're not just an employee; you have a seat at the table. As a vital member of our trusting and collaborative team, you'll experience the
freedom to shape your own schedule, working remotely with flexibility that aligns with your lifestyle

.

We prioritize your growth. You'll be gaining continuous learning and development opportunities that empower you to evolve both professionally and personally.

Your journey with us is not just a job; it's an opportunity to redefine leadership and make a lasting impact. Join us in Leading People First, and let's build success together

Apply Now

by sending us
your Resume and a 3-5 minute video

to share why you think you'd be a good fit for this role to

with the subject line 'Operations Coordinator'.  

Please note: Only personalized video applications will be considered.  Selected applicants will be contacted with the next steps in the talent selection process by October 31, 2025.