Care Coordinator

COMPETITION NUMBER

PC25053

CLASSIFICATION NAME

Registered Nurse Class A

POSITION TITLE

Care Coordinator (RNCA) – NB Health Link

CLASSIFICATION CODE

RNCA

BARGAINING UNIT

NBNU

UNIT LOCATION

Fredericton

STATUS

Casual

FULL TIME EQUIVALENT

0

HOURS OF WORK

Starting with 0800hr to 1600hr Monday-Friday. Subject to change due to operational requirements.

ANTICIPATED START DATE

As soon as possible

ANTICIPATED END DATE

Not applicable

SALARY RANGE

As per collective agreement

LANGUAGE REQUIREMENT

Written and spoken competence in English and French is required.

CLOSING DATE

November 13, 2025

Imagine a career where, at the end of every day, you know you've made a positive difference in the lives of people who need your help.

NB Health Link (NBHL) leverages technological solutions and innovative clinical delivery models to provide access to care for New Brunswickers who don't have a family doctor or nurse practitioner. The program provides patients who are registered with the program access to a network of family doctors, physician assistants and nurse practitioners throughout the province - offering in-person, telephone and online appointments in both official languages.

As part of NBHL, your role is vital in our province's overall health. Join an integrated team of health care professionals, dedicated to providing New Brunswickers with outstanding, highly coordinated primary health care.

JOB SUMMARY

Reporting to the Manager, the Care Coordinator is a key member of the interdisciplinary team. Using clinical triage protocols, technology platforms, critical thinking, communication tools and other resources, the triage nurse identifies the most appropriate care path for patients of the program. Assisting the physician in the clinical setting can be the main responsibility when in a remote clinical setting.

As employees of EM/ANB Inc., Care Coordinators are responsible to patients, families, and colleagues by participating in and supporting safety-related initiatives and fostering a culture of learning. The priority remains the safety of patients, caregivers, and the workplace

KEY RESPONSIBILITIES

• Ensure patient records contain all relevant medical information;
• Provide clinical care to individuals or defined patient populations through the effective application of clinical judgement, computer-based decision support software, appropriate evidence-based clinical guidelines and other relevant information databases/resources.
• Using in-depth clinical knowledge, apply process to identify patient needs, risk and safety issues, educational opportunities and appropriate care pathway;
• Demonstrate compliance with all program specific performance metrics, participate in the evaluation and/or measurement of these metrics, and plays an active role in improving personal, team and program performance
• Uses expert knowledge and professional judgment to assess the patient's chief complaint/concern and provides approved interventions based on caller needs;
• Review care path recommendation with the patient that are congruent with evidence base practice
• Builds credible and therapeutic relationship with the patient by communicating effectively, articulating information clearly, and using appropriate language, clarifying the message to the receiver, validating understanding and demonstrating cultural competence.
• Process calls and online inquires based on NBHL's Policies and Procedures.
• Adheres to processes to provide service in a care effective and time efficient manner for all patients.
• Identify and assess appropriate patients for alternate services and communicate information to service provider;
• Maintain effective working relationships with physicians and nurse practitioners, hospital unit managers and staff, community agencies and partners;
• Promote and communicate the care plan goals to the NBHL Interdisciplinary Health Care Team;
• Lead and participate in patient care conferences to help coordinate services and share information related to known and potential NBHL patients.
• Coordinate care planning with patients, caregivers and healthcare team, including physicians and nurse practitioners, to facilitate Primary care
• Such other functions as may be assigned by the Director or Manager, which are consistent with the role of the Triage Nurse;
• Assist in orientation/education of new physicians/nurse practitioners/community partners and new staff regarding the NBHL program

REQUIRED QUALIFICATIONS AND OTHER JOB REQUIREMENTS:

• Registered in good standing with the Nurses Association of New Brunswick;
• Three (3) year's experience in acute care setting. Other nursing lead specialty clinic experience may be considered
• Demonstrated commitment in achieve goals and objectives by using transformational leadership skills in all interactions.
• Have sound analytical skills and clinical judgment;
• Ability to work independently with little supervision.
• Ability to work in a collaboration with all stakeholders and partners in a respectful and professional manner.
• Demonstrated knowledge of current health trends and principles of primary and virtual care,
• Demonstrate excellent communication. The employer may require a language proficiency test.
• Demonstrate ability to use and apply a clinical structure approach in problem solving, including the use of critical judgment and analysis of clinical presentation for safe and efficient patient care.
• Demonstrated ability to use computer and various software applications including Microsoft Office;
• Knowledge of community resources;
• BCLS Certification and maintain competence;
• Ability to work in a remote working environment;

All interested applicants are encouraged to apply as an equivalent combination of education, training and experience may be considered.

We would like to thank all candidates for expressing interest. Please note only those selected for interviews will be contacted.

NBHL is committed to the principle of equal opportunity in its employment practices and to providing an environment free from discrimination and harassment for all employees.