Assistant General Manager

2 weeks ago

Greater Toronto Area, Canada Shake Shack Canada Full time $60,000 - $90,000 per year

Here at Shake Shack Canada, we take care of each other first and foremost so that we can create memorable experiences for our guests, communities and team members. After all, teamwork makes the dream work. We work our buns off, but we play hard too, with a Team Appreciation Day, unlimited meal discounts, volunteer opportunities, and so much more. If you're looking for a deeply fulfilling, financially rewarding, and really fun career, you're in the right place.

We are seeking an
Assistant General Manager (AGM)
to help lead the day-to-day operations of the Shack. You'll support operational and financial excellence while building a strong team culture rooted in Enlightened Hospitality. The AGM works closely with the General Manager to set the vision for the Shack and execute the vision through managers and team members alike.

What you'll do:

  • Oversee inventory, quality and safety standards
  • Lead, coach and develop the hourly team
  • Manage all support functions (i.e. hourly payroll, scheduling, etc.)
  • Maintain the facility while upholding our standards of excellence and hospitality
  • Assist the GM with employee relations
  • Establish and build community relations

What you'll need:

  • Ability to manage peers
  • Ability to effectively problem solve
  • Ability to communicate effectively in both written and verbal communication
  • Ability to use software programs, and to read, analyze and interpret various reports and documents
  • Ability to learn and train others on all aspects of the Shack operations
  • Ability to drive hospitality and inspire others to do so
  • Must be able to coach and develop others
  • Proven managerial experience in a fast-paced, high-volume restaurant and/or QSR environment

Our Benefits include:

  • Career Growth Opportunities
  • Dental care
  • Vision care
  • Extended health care
  • Store discount
  • Paid time off

About Shake Shack Canada

Formed in 2024, Shake Shack Canada is a partnership between Osmington Inc. and Harlo Entertainment Inc., both Toronto-based private investment companies who prioritize innovation, value creation and delivering exceptional experiences. Shake Shack is an iconic American burger restaurant serving deliciously classic burgers, fries, hot dogs, and frozen custard. The brand has humble roots, founded as a hot dog cart in New York City's Madison Square Park by renowned restaurateur Danny Meyer. With our roots in fine dining and giving back to the community, we are committed to high-quality food served with a high level of hospitality. Our team members enjoy a positive work environment that is deeply committed to the philosophy that we "Stand for Something Good."

Shake Shack is an Equal Opportunity Employer

All qualified applicants will receive consideration for employment without regard to race, colour, ancestry, national origin, religion, creed, age, disability, sex, gender identity, sexual orientation, gender expression, medical condition, genetic information, marital status, military and veteran status.

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