General Manager

Aramark Canada is seeking a highly engaged and enthusiastic leader to join our healthcare business. The General Manager will report to the District Manager and provide operational oversight and tactical direction to the on-site Aramark Team through a number of service delivery models. Aramark’s Healthcare line of business continues to grow and with the new way of life, Aramark is constantly evolving and re-imagining our agenda on delivering the best in-class services to our Healthcare clients. The General Manager will be responsible to meet the growing healthcare needs and will support Aramark’s agenda on devising strategies to evolve service delivery models to optimize delivery and align services across the organization. The General Manager will be responsible for: delivering "best in class" level of service, building strong and enduring partnerships with our client/s and the community, and creating a culture of customer service and accountability. **Responsibilities**: - Lead and manage the Hospitality and Environmental services for a multi-site healthcare operation - Manage a unionized team of 500 hourly employees and a salaried team of 15+ managers - Provide a clear vision and direction to onsite management team and staff to ensure the attainment of organizational and client objectives and goals with a focus on the hospital’s Mission, Vision, and Values - Create/implement strategic business plans for the account to achieve and drive effective implementation processes through collaboration between all departments, and stakeholders - Establish and maintain open channels of communication between senior clients, management team, and support departments to ensure "best in class" customer service and satisfaction - Serves as an active participant and/or leader on relevant hospital committees and/or task forces - Participates in the recruitment, development, and retention of diverse talent within the account - Serves as an integral part of the hospital organization creating strong partnerships amongst all key stakeholders - Ensures the account meets client service, financial, and quality objectives and enforces policies that guide and support the provision of Hospitality and Environmental services ensuring compliance with all provincial and national regulations - Monitors financial/non-financial results in all departments to achieve company and client objectives - Develops and maintains favorable working conditions with municipal and provincial governments - Actively manages the account by analyzing customer satisfaction results, identifying areas of opportunity, and mitigating external threats - Provide leadership in ensuring the account has implemented corporate and client OH&S programs and management of claim costs **Qualifications**: - University or College Degree or Diploma in Business Administration or related field - 5+ years relevant leadership and general management experience preferably in an acute care healthcare institution - Experience leading and managing 400+ unionized staff in a multi-unit operation is preferred - Proven ability in analyzing financial statements, operating reports, budget variance reports, and other financial statements - Ability to recruit, develop, and retain a strong and diverse team within a dynamic work environment - Ability to respond effectively to shifting priorities and changing demands - Ability to build and establish internal and external relationship at all levels of the organization including senior levels of management - Excellent knowledge of regulatory issues such as WHMIS, OH&S, and infection control - Excellent computer literacy including Microsoft Excel, PowerPoint, and Word **Education**: **About Aramark**: **Our Mission** Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet. At Aramark, we believe that every employee should enjoy equal employment opportunity and be free to participate in all aspects of the company. We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, protected veteran status or other characteristics protected by applicable law. **About Aramark