Strategic Account Director

5 days ago

St John's, Newfoundland and Labrador, Canada Pilot° Full time

Strategic Account Director (Marketing & Communications Agency | Newfoundland & Labrador)

Pilot°

Location:

St. John's, NL

Type:

Full-time, senior leadership position

Reports To:

Chief Executive Officer

Are you a senior strategic thinker ready to guide high-profile client portfolios, mentor rising talent, and help shape the next chapter of a leading marketing and communications agency?

Role Overview

The Account Director is a senior strategic partner—leading portfolios, advising clients, directing integrated campaigns, and ensuring the agency operates with excellence and clarity. This role requires someone who is both highly strategic and highly organized, with strong instincts for people, creative work, and timelines.

You are the connective tissue between clients, strategy, creative, digital, and leadership.

Key Responsibilities

CLIENT ACCOUNTABILITIES

Client Leadership & Relationship Management


• Build trusted, long-term client relationships


• Lead presentations, strategic discussions, reviews, and approvals


• Provide proactive guidance to elevate outcomes


• Anticipate needs, identify opportunities, and mitigate risks

Strategic Direction & Campaign Oversight


• Translate business goals into actionable plans and briefs


• Oversee campaign development from discovery to delivery


• Guide clients through complex communications challenges

Project Oversight (Client-Facing Elements)


• Manage client priorities, timelines, and budgets


• Ensure seamless handoffs between client and internal teams


• Maintain high standards of accuracy, professionalism, and client experience

AGENCY RESPONSIBILITIES

Strategic Direction (Internal Collaboration)


• Shape strategy alongside leadership and the creative director


• Foster collaboration across creative, digital, and production teams

Team Leadership & Mentoring


• Support, mentor, and guide account managers and coordinators


• Set standards for communication, timelines, and client care

Project Oversight (Internal Team Care)


• Monitor workload and help staff maintain balance and focus

Agency Growth & Operational Leadership


• Contribute to agency planning and operational evolution


• Strengthen internal processes (briefing, approvals, FP usage, timelines)


• Identify new opportunities within existing portfolios


• Support succession planning and agency leadership development

Qualifications

  • 5–10+ years in an agency or integrated marketing/communications environment
  • Proven experience leading major accounts and multi-layered projects
  • Strong team leadership and mentoring capabilities
  • Excellent organizational, communication, and presentation skills
  • Ability to manage multiple priorities with calm and confidence
  • Deep understanding of creative, digital, and production workflows
  • Proven ability to lead cross-functional teams and influence senior clients in a collaborative agency environment.
  • Deadline-driven with a commitment to meeting deadlines and budget targets
  • Strategic mindset with a collaborative, relationship-first approach

Compensation

  • Competitive salary aligned with experience (75-90,000) with potential for increase as responsibilities grow
  • Health benefits
  • RRSP contribution package
  • Paid vacation and professional development support

To Apply

Submit your resume and cover letter to

or apply via
LinkedIn

by
December 23, 2025

Why Pilot°?

  • A senior leadership role with real influence
  • A creative, collaborative, and highly trusted agency
  • Opportunities for professional growth and leadership development
  • Flexibility and trust in how work gets done
  • Strong community, values, and meaningful client work
  • A role designed to support long-term agency succession and growth

About Pilot°

Pilot° is a creative marketing and communications agency trusted by Newfoundland and Labrador's most important sectors: marine, Indigenous, industry, tourism, heritage, regional development, and major corporate players. We produce strategic, thoughtful, high-quality work' and we're scaling the agency for its next chapter.

As part of this growth, we're seeking a
Strategic Account Director

to guide our client relationships, mentor our team, and strengthen our agency's strategic foundation.

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