Senior Account Director

7 days ago

St John's, Newfoundland and Labrador, Canada Pilot° Full time

About Pilot°

Pilot° is a creative marketing and communications agency trusted by some of Newfoundland and Labrador's most important sectors: marine, Indigenous, industry, tourism, heritage, regional development, and major corporate players. We produce strategic, thoughtful, high-quality work' and we're scaling the agency for its next chapter.

As part of this growth, we're seeking a Senior Account Director to guide our client relationships, mentor our team, and strengthen our agency's strategic foundation.

Role Overview

The Senior Account Director is a senior strategic partner—leading portfolios, advising clients, directing integrated campaigns, and ensuring the agency operates with excellence and clarity. This role requires someone who is both highly strategic and highly organized, with strong instincts for people, creative work, and timelines.

You are the connective tissue between clients, strategy, creative, digital, and leadership.

Key Responsibilities

Client Leadership

  • Build trusted, long-term relationships with clients
  • Lead client presentations, strategic discussions, approvals, and reviews
  • Provide proactive guidance and insight to elevate work and client outcomes
  • Anticipate needs, identify opportunities, and mitigate risks

Strategic Direction

  • Translate business goals into actionable plans and briefs
  • Oversee campaign development from discovery to delivery
  • Shape strategy alongside the leadership and creative director teams
  • Guide clients through complex communications challenges

Team Leadership & Mentoring

  • Support, mentor, and guide account managers & coordinators
  • Set standards for communication, timelines, and client care
  • Provide leadership that strengthens Pilot°'s internal processes
  • Foster collaboration across creative, digital, and production teams

Project Oversight

  • Manage priorities, timelines, and budgets across portfolios
  • Ensure seamless handoffs across creative, production, and client teams
  • Maintain high standards for accuracy, professionalism, and client experience
  • Monitor workload and help staff maintain balance and focus

Agency Growth

  • Contribute to agency planning and operational evolution
  • Strengthen internal processes (briefing, approvals, FP usage, timelines)
  • Identify new opportunities within existing client portfolios
  • Support succession planning and agency leadership growth

Qualifications

  • 5–10+ years in an agency or integrated marketing/communications environment
  • Proven experience leading major accounts and multi-layered projects
  • Strong team leadership and mentoring capabilities
  • Excellent organizational, communication, and presentation skills
  • Ability to manage multiple priorities with calm and confidence
  • Deep understanding of creative, digital, and production workflows
  • Deadline-driven with a commitment to meeting deadlines and budget targets
  • Strategic mindset with a collaborative, relationship-first approach

Why Pilot°?

  • A senior leadership role with real influence
  • A creative, collaborative, and highly trusted agency
  • Opportunities for professional growth and leadership development
  • Flexibility and trust in how work gets done
  • Strong community, values, and meaningful client work
  • A role designed to support long-term agency succession and growth

Compensation

  • Competitive salary aligned with experience (75-90,000)
  • Health benefits
  • RRSP contribution package
  • Paid vacation and professional development support

To Apply

Submit your resume and cover letter to or apply directly via LinkedIn Easy Apply by
December 15, 2025.

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