Commercial Sales Support Specialist

2 weeks ago

Brampton, Ontario, Canada Lennox International Full time $60,000 - $80,000 per year
Company Profile

Lennox International (LII) is a leading global provider of innovative climate control solutions for heating, ventilation, air conditioning, and refrigeration (HVACR) markets.

Here at Lennox, we realize that our greatest assets are our employees. This is why we are committed to providing limitless opportunities for growth and development of all our employees, largely promoting from within the organization.

Our Core Values of Integrity, Respect and Excellence are more than just what we say, they are what we do

Job Description

As a Commercial Sales Support Specialist, you will:

  • Manage account relationships.
  • Create and manage daily customer quotations.
  • Negotiate plan and spec jobs with respective house accounts.
  • Complete order entry, order maintenance, and management of order delivery process.
  • Manage weekly bid schedule.
  • Prioritize projects and communicates bid date and time, co-coordinating quoting responsibilities and objectives with Commercial Territory Managers.
  • Manage quote follow-up process including updating weekly open quote reports, updating CRM to reflect quote status and coordination with 3rd party vendors.
  • Assist in credit and collection activities.
  • Manage the order credit approval process to avoid delays and past due orders.
  • Prepare and manage submittals and orders accurately, reducing manual overrides and allowances.
  • Coordinate and manage quotes and orders within guidelines for residential districts.
  •  
Qualifications
  • Requires a high school diploma or an equivalent combination of education and experience.
  • A bachelor's degree or equivalent is preferred. Requires at least 1 year related experience.Requires strong abilities with building relationships, listening, persuading, negotiating and managing time.
  • Requires knowledge of principles and methods for showing, promoting, and selling products or services.
  • This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems.
  • Knows principles and processes for providing customer service.
  • This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
  • Effective at written and verbal communication.
  • Requires intermediate industry and product knowledge.
  • Must be able to use Microsoft Office and Customer Relationship Management software.

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