Student, Help Desk

2 weeks ago

Caledon ON LC J, Canada Town of Caledon, ON Full time $107,264 per year

Town of Caledon is a dynamic municipality that successfully balances urban, rural, and agricultural communities. Our energetic staff are guided by our core values that create an environment for continuous improvement and customer service excellence. Come see how you can make a difference

Why Work as a Student with the Town?

  • Apply learned knowledge and skills in a real-world setting.
  • Gain valuable field experience in your area of study.
  • Learn about municipal government structure and processes.
  • Earn competitive wages and work full-time hours.

***Full-time Opportunity May 2026- December 2026***

The Opportunity

Reporting directly to the Supervisor, IT Operations this role is responsible for providing first line technical support to internal staff, as well as deploying of new hardware, which includes physically removing and installing computers at the primary and remote sites.

As the Student, Help Desk, you will perform the following duties, including but not limited to:

  • Act as the first point of contact for phone calls and email for staff regarding IT issues and queries.
  • Receiving, logging, and managing calls from internal staff via telephone and email, including escalating unresolved calls to the appropriate IT support team.
  • Troubleshoot basic IT related problems, including computers, mobile phones, printers, and network connectivity, both remotely and in-person.
  • Follow and update existing documentation of IT processes, as well as create new documentation where none currently exists in collaboration with other IT staff to enable consistent results.
  • Deploy computers and phones to users, including the occasional weekend work.
  • Perform additional duties and undertake special projects as assigned.

The Ideal Candidate

We are seeking an enthusiastic student who is returning in January 2026 to a post-secondary degree or diploma in Information Technology or closely related field. Our ideal candidate has a minimum 0-3 years related experience in Information Technology support.

The ideal candidate will have excellent organizational skills with attention to detail and ability to meet deadlines. We are seeking an individual with demonstrated interpersonal skills and effective verbal and written communication skills.

This position offers a rate of pay of $20.62 per hour, based on a 35-hour work week.

Satisfactory proof of schooling or return to school, may be requested.

The Town is committed to diversity and inclusivity in employment and welcomes applications from qualified individuals of diverse backgrounds. The Town is an equal opportunity employer that is committed to an inclusive and barrier-free workplace. If your application requires accommodation, please contact People Services at Ext. 4738.

Applications for this posting will be accepted until January 30th, 2026, 12:00PM EST.

How To Apply

To learn more about employment with the Town of Caledon and to apply for this exciting and challenging opportunity, visit:

If needed and upon request, this document can be made available in an alternative format.

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