Bilingual Human Resource Administrator EN&FR

Choice Healthcare/Homecare is a leading provider of Home and Community Health Services with over 11 years in business across the National Capital Region and Eastern Ontario. In 2021 Choice Homecare launched Choice Healthcare Inc by creating the Ontario Health Covid-19 Rapid Response Team for the Champlain region in partnership with The Ottawa Hospital. Choice earned accolades from the hospital, the facilities, and the residents' families for their reliability, competency, and compassion. This recognition for excellence paved the way for Choice Healthcare to secure a contract with Ontario Health atHome (formerly Champlain LHIN) to deliver personal support services.

Recently recognized by Accreditation Canada for "Commitment to providing quality care and community services", Choice Healthcare provides nurse-managed care and personal support services for those dependent on publicly funded care with the same 5-star care as their private clients.

To meet increasing demands for services, Team Choice is seeking for an outgoing, positively minded Human Resource Administrator to support the company's mission to provide client-centred, high-quality Healthcare and Homecare services.

The next Team Choice member will be instrumental in supporting a dedicated, diverse and compassionate team of caregivers who are making a difference in the lives of clients and their families.

Position Description:

The role of the HR administrator is to be the first point of contact for the hiring, development and retention of highly skilled employees across the organization. The work environment is people-centric and fast-paced within a culture of continuous improvement. As an integral part of the organization, the HR administrator has both administrative and strategic responsibilities.

HR administrative responsibilities include managing various HR processes such as recruiting, onboarding, employee communications, performance analysis, as well as HR documentation and records management. Strategic responsibilities will include leading continuous improvement initiatives such as the review and update of processes and policies, employee involvement and feedback, benefit programs, and ongoing professional development.

The HR administrator will utilize their strong English and French skills across various communication vehicles including emails, text, phone calls, as well as remote and virtual tools to support employees, resolve problems, capture client needs, and ensure timely completion of all tasks

Skills and Requirements

• Post Secondary education in Human Resources or 3 to 5 years experience in a similar role.
• Excellent organization and communication skills with an ability to respond to changing needs.
• Advanced writing and oratory skills in English, with strong French oratory skills being highly desirable.
• Strong team focused work ethic with proven skills to complete tasks or projects autonomously.
• Proficiency with office administrative applications and an ability to learn new technologies and applications.
• Previous work experience in HR related fields such as recruiting, health & safety, training, compensation and labour compliance areas.
• Ability to initiate, organize, maintain and create employee records, presentations and processes.
• Thorough knowledge of HR practices, policies and procedures.
• Willingness to try and learn new things and participate in continuous improvement initiatives

Key HR Administrator Responsibilities

• Manage the full recruitment cycle from job applicant candidate to new hire including, position postings, skill reviews, interviews, background checks and selection.
• Lead employee onboarding process, documentation, compliance and information sessions.
• Administer performance processes and support managers with timely completion of reviews, action plans and continuous improvement efforts.
• Support, track, and explore various training and development opportunities.
• Update, maintain, analyze and present reports with key HR performance indicators, such as turnover, utilization, compliance and overall employee data.
• Assist Managers and departments by providing information on employee leaves, benefits, occupational health & safety compliance, training updates and up to date qualifications.

Preferred Education, Experience and Qualifications

• Proven ability to work equally as well in a team environment or on their own.
• Human Resources designation such as CHRP, CHRL or working towards a designation or previous work in a HR related position.
• Bilingual French /English essential.
• Experience in performance management, vacation, leave and benefits administration.
• Previous experience working with in-person and remote teams, as well as assisting HR with special projects and training initiatives.
• Previous work with Human Resource processes, applications and office technology.
• Ability to find creative and innovative solutions to refine the hiring processes and procedures.
• Demonstrates tact and diplomacy when interacting with new and existing employees.
• Proven ability to prioritize tasks and/or duties while keeping a calm and professional demeanor in dealing with stressful situations.
• Desire and experience in planning, organizing, and coordinating both online and in person group activities