Senior Facilities Manager

JLL empowers you to shape a brighter way.  Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where they belong.  Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   What this job involves: JLL is hiring a Senior Facilities Manager (FM) for a prominent client who is a global leader in high speed connectivity. Their Ottawa operations boast a showcase campus which includes a flagship R&D centre. The Senior FM has managerial oversight for the entire campus and leads the facilities operations team.We will leverage your expertise in managing critical environments to ensure smooth operations 24/7. We need a strong leader to manage the on-site team and engage with the client and other stakeholders as the primary liaison. The Senior FM also has overall financial responsibility and responsibility for campus' performance and will manage the budget and KPI's. This is an exciting opportunity to manage world class facilities.What your day-to-day will look like:Oversee daily operations of campus/facilities ensuring that all services are effectively delivered and facility needs are met including janitorial, life-safety, engineering, repairs and maintenance. Ensure that the FM/Engineering team implements and provides these services in a manner consistent with JLL policies and client directivesManage service contracts cost effectively. Responsible for all aspects of service delivery pursuant to these contracts, responsible for periodic and ongoing performance and financial review, conducting RFP's, and assuring payments and invoicing match contract pricingLead the facility management and engineering team in the supervision of maintenance programs relating to the interior and exterior conditions and appearance and operation of the facilities along with no business interruption within critical environments/data centersEnsure that facility management staff consistently provides positive and prompt response to requests from the client/building occupantsDevelop, prepare and explain the annual facility budget, on-going forecasts, and other financial requests from the clientAssist in development of OPEX and capital budgets for the portfolio. This includes contributions towards a multi - year plan of maintenance, facility improvement and cost reduction initiativesCoordinate the collection, analysis and reporting by the facility management team of statistical data and analysis to provide accurate and current assessment of facility management objectives, work order productivity, cost savings and improvements. Review work order metrics to identify service gaps and recurring issues and provide corrective actionsResponsible for all positions and direct the hiring, training and motivational activities of the facility management staff. Responsible for effective and proactive employee relations with all site staff. Conduct and approve all performance evaluations of facility management staffManage and drive customer focus within all areas of operational activities and ensure that effective relationships are maintained with key client contactsPerform additional job duties as requestedRequired Qualifications:5+ years' experience in a supervisory capacity of building operation teamsExperience in managing data centers and critical environments/infrastructure.Superior people management skills and superior client relationship management skillsSkilled in Building Management Systems maintenance and monitoringExperience with managing multiple vendors and small capital projectsAbility to plan and manage within budget and time constraintsAbility to read and understand construction specifications, blueprints, and single line diagramsProficiency with Microsoft Office including Excel, Word, PowerPoint and OutlookPreferred Qualifications:Certified Facility Manager (CFM), International Facilities Management Association (IFMA), Building Owners and Managers Association (BOMA) industry certifications recommended; other Engineering, Business or technical training or certifications preferredLocation: On-site –Ottawa, ONIf this job description resonates with you, we encourage you to apply even if you don't meet all of the requirements.  We're interested in getting to know you and what you bring to the tableJLL Privacy NoticeJones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL's recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.For additional details please see our career site pages for each country.For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here.Jones Lang LaSalle ("JLL") is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process –  you may email us at This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.