Senior Facilities Manager

JLL empowers you to shape a brighter way. Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. What this job involves: JLL is hiring a Senior Facilities Manager (FM) for a prominent client who is a global leader in high speed connectivity. Their Ottawa operations boast a showcase campus which includes a flagship R&D centre. The Senior FM has managerial oversight for the entire campus and leads the facilities operations team. We will leverage your expertise in managing critical environments to ensure smooth operations 24/7. We need a strong leader to manage the on-site team and engage with the client and other stakeholders as the primary liaison. The Senior FM also has overall financial responsibility and responsibility for campus' performance and will manage the budget and KPI's. This is an exciting opportunity to manage world class facilities. What your day-to-day will look like: Oversee daily operations of campus/facilities ensuring that all services are effectively delivered and facility needs are met including janitorial, life-safety, engineering, repairs and maintenance. Ensure that the FM/Engineering team implements and provides these services in a manner consistent with JLL policies and client directives Manage service contracts cost effectively. Responsible for all aspects of service delivery pursuant to these contracts, responsible for periodic and ongoing performance and financial review, conducting RFP's, and assuring payments and invoicing match contract pricing Lead the facility management and engineering team in the supervision of maintenance programs relating to the interior and exterior conditions and appearance and operation of the facilities along with no business interruption within critical environments/data centers Ensure that facility management staff consistently provides positive and prompt response to requests from the client/building occupants Develop, prepare and explain the annual facility budget, on-going forecasts, and other financial requests from the client Assist in development of OPEX and capital budgets for the portfolio. This includes contributions towards a multi - year plan of maintenance, facility improvement and cost reduction initiatives Coordinate the collection, analysis and reporting by the facility management team of statistical data and analysis to provide accurate and current assessment of facility management objectives, work order productivity, cost savings and improvements. Review work order metrics to identify service gaps and recurring issues and provide corrective actions Responsible for all positions and direct the hiring, training and motivational activities of the facility management staff. Responsible for effective and proactive employee relations with all site staff. Conduct and approve all performance evaluations of facility management staff Manage and drive customer focus within all areas of operational activities and ensure that effective relationships are maintained with key client contacts Perform additional job duties as requested Required Qualifications: 5 years' experience in a supervisory capacity of building operation teams Experience in managing data centers and critical environments/infrastructure. Superior people management skills and superior client relationship management skills Skilled in Building Management Systems maintenance and monitoring Experience with managing multiple vendors and small capital projects Ability to plan and manage within budget and time constraints Ability to read and understand construction specifications, blueprints, and single line diagrams Proficiency with Microsoft Office including Excel, Word, PowerPoint and Outlook Preferred Qualifications: Certified Facility Manager (CFM), International Facilities Management Association (IFMA), Building Owners and Managers Association (BOMA) industry certifications recommended; other Engineering, Business or technical training or certifications preferred Location: On-site –Ottawa, ON If this job description resonates with you, we encourage you to apply even if you don't meet all of the requirements. 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For over 200 years, JLL (NYSE: JLL), a leading global commercial real estate and investment management company, has helped clients buy, build, occupy, manage and invest in a variety of commercial, industrial, hotel, residential and retail properties. A Fortune 500 company with operations in over 80 countries around the world, our employees bring the power of a global platform combined with local expertise. Driven by our purpose to shape the future of real estate for a better world, we help our clients, people and communities SEE A BRIGHTER WAYSM. JLL is the brand name, and a registered trademark, of Jones Lang LaSalle Incorporated. For further information, visit