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Admin/Customer Service

2 weeks ago

Mississauga ON LN S, Canada Jump Mechanical & Contracting Inc Full time $38,000 - $43,000 per year

Overview

We are seeking a dedicated and enthusiastic Customer Service Representative to join our dynamic team. In this role, you will be the first point of contact for our customers, providing exceptional service and support on the phone or through email. Your ability to communicate effectively and handle inquiries will be essential in ensuring customer satisfaction and fostering long-term relationships. This position is ideal for individuals who are passionate about helping others and thrive in a fast-paced environment. This position is Monday to Friday 8:00 am to 5:00 pm

Responsibilities

  • Respond promptly to customer inquiries via phone, email, ensuring a high level of service.
  • Assist customers with product information and service call status.
  • Perform data entry tasks accurately to maintain up-to-date customer records.
  • Maintain professionalism and phone etiquette at all times while interacting with customers.
  • Collaborate with team members to resolve complex issues and enhance overall customer experience.
  • Social media knowledge an asset

Skills

  • Strong communication skills in English both verbal and written
  • Excellent phone etiquette and interpersonal skills to engage effectively with customers.
  • Proficient data entry skills with attention to detail for accurate record keeping.
  • Strong analytical skills to assess customer needs and provide tailored solutions.
  • Ability to work independently as well as collaboratively within a team environment. Join us in delivering outstanding service that makes a difference

Job Type: Full-time

Pay: $38,000.00-$43,000.00 per year

Work Location: In person