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Construction Customer Service Admin

2 weeks ago

Bath ON, Canada Llynlea Fine Homes & Brookland Fine Homes Full time

Job Summary

We are seeking a detail-oriented and organized team member to join our Construction team in a customer service and administration role. The ideal candidate will be Brookland's after sale contact to ensure our home buyer experience continues to be best in class.

Responsibilities

  • Serve as the primary point of contact to receive and manage homeowner questions, including but not limited to: after sale service, Tarion warranty and supplier contact information.
  • Warranty support and admin, such as scheduling employees & trades, obtaining quotes, adhering to Tarion timelines.
  • Delivering Homeowner "binders" (either digital or physical) to new homeowners.
  • Manage customer support requests, providing timely solutions and follow-up to ensure client satisfaction
  • Perform accurate data entry related to client information, service requests, and project details using Microsoft Office applications
  • Maintain organized records of client interactions, service requests, and other relevant documentation
  • Support the coordination between clients and internal teams to facilitate warranty timelines and deliverables
  • Utilize strong communication skills to relay information clearly across departments and with clients

Requirements

  • Exceptional Customer Service skills
  • Positive team member with strong collaboration skills.
  • Strong attention to detail and accuracy
  • Excellent time management and organizational skills
  • Effective communication skills and general computer skills
  • New home construction experience a definite asset

Job Type: Full-time

Pay: From $38,000.00 per year

Benefits:

  • Casual dress
  • Company events
  • Company pension
  • Dental care
  • Disability insurance
  • Extended health care
  • Life insurance
  • On-site parking
  • Paid time off
  • Vision care

Work Location: In person