Operations Manager

At Aramark, we empower our people to create moments that matter through exceptional hospitality experiences. We serve more than a dozen industries with pride and passion, building community, connection, and careers all around the world. 

You'll be surrounded by some of the most innovative minds in the industry and powered by our shared mission to pursue what matters. Here, you'll have the opportunity to do great things for our people, our planet, our partners and our communities. We believe a career should develop your talents, fuel your passions, and enable your growth. Supported by committed leadership, you'll be empowered to try new things and find solutions to tough problems. No matter what you're pursuing - a new challenge, a sense of belonging, or just a great place to work - our focus is to help you reach your full potential and pursue what matters.

Aramark Canada is looking for Hospitality Operations Manager who will be responsible for the full operation of foodservices, housekeeping, and laundry in a multi service environment that includes Long Term Care, Daily Assisted Living for +100 beds facility.

The Manager is responsible for the food and facilities contract and its financial accountability, and compliance with the standards established by Aramark Healthcare, regulatory agencies and client. Leads departments of all services managed.  Establishes and maintains effective working relationship with other departments to provide unified experience for residents, visitors, and employees.  Responsibilities include but are not limited to:

•    The Manager plans, administers and directs all unit activities related to food and facilities service.

•    Ensures compliance to food safety, sanitation, and overall workplace safety standards.

•    Interacts with Client Management and maintains effective client and customer relations at all levels of client organization, including conducting rounding. Identifies Aramark service expansion opportunities.

•    Provides overall direction and manages performance for all service supervisors and front-line employees, ensuring employee development, engagement and compliance with human resource related policies and standards.

•    Directs, staffs, and trains all service department regarding quality, cost control, and cash handling.

•    To supervise the Housekeeping and Laundry staff on all shifts in the performance of their work schedules to ensure adherence to established departmental cleaning and infection

•    control standards.

•    To assist with the establishment of housekeeping and laundry standards and regulatory compliance. Develop work schedules for applicable areas of the facility.

•    Develops operational component forecasts and can explain variances. Responsible for component's accounting functions.

•    Ensures compliance with all contract obligations.

•    Performs/delegates monthly Food Safe Audit (Food Safety and Fundamentals) 

•    Performs/delegates monthly Qualtrics targets 

•    Performs/delegates monthly Housekeeping Audits (Facility Fit Pro – FFP) 

•    Performs/delegates monthly Safe Briefs, Safe Observations, JHSC Meetings and Workplace Inspections 

•    Bachelor's Degree or Diploma in Food Service & Nutrition Management is an asset.

•    Requires 5+year's progressive experience managing operations with $1 - $2 million financial and operational responsibility. Multi-service experience would be considered an asset. 

•    Healthcare Food Service management, Environmental, Facility engineering role in large complex site preferred.

•    Familiarity with PIDAC (Provincial Infectious Disease Advisory Committee) is an asset

•    Ability to communicate (both verbal and written) effectively with clients, customers of the client and support staff.

•    P&L accountability and/or contract-managed service experience is desirable.

•    Requires management and leadership skills and the ability to work with confidential employee, client, and Aramark information.