Human Resources Generalist

Accelerate your career with the most awarded Air Cargo Airline in Canada

Cargojet is Canada's leading provider of time-sensitive overnight air cargo services and carries over 1,300,000 pounds of cargo each business night. Cargojet operates its network across North America each business night, utilizing a fleet of all-cargo aircraft Cargojet has been awarded one of Canada's 50 Best Managed Companies as well as being awarded the Shipper's Choice Award for the best Air Cargo Carrier in Canada for the past number of years. Being part of Cargojet will allow you to become a part of a diverse and vibrant family at the leading edge of the air cargo industry both domestically and internationally. Cargojet team members are dedicated, hardworking, and have a strong sense of leadership and commitment.

Primary Objective of the Position:

This position plays a key role in supporting the integrity, efficiency, and compliance of HR operations. This position ensures accurate execution of core HR processes, contributes to ongoing process improvements, and helps maintain service excellence through HR helpdesk support and data management. Working under the guidance of HR leadership, the HR Generalist supports a consistent and high-standard employee experience across the organization.

Principal Duties and Responsibilities:

• Support the execution and documentation of HR processes, including background checks, employee changes, and records management.
• Assist in preparing documentation and organizing data for internal and external HR audits.
• Monitor and follow up on HR helpdesk requests, ensuring timely resolution and that service levels are maintained.
• Assist in handling complex employee relations matters and progressive discipline, supporting both staff and management with confidence and ensuring timely and effective resolution.
• Track helpdesk metrics and provide regular updates or summaries to HR leadership.
• Help ensure compliance with HR policies, procedures, and relevant employment legislation.
• Contribute to the review and maintenance of HR documents such as SOPs, forms, and templates.
• Assist with the consolidation and reporting of HR data to support process reviews and improvements.
• Maintain accurate and up-to-date employee records in accordance with retention and privacy requirements.
• Respond to internal queries regarding HR procedures and assist in providing consistent and clear guidance.

Minimum Qualifications:

• Minimum 3 years of experience in Human Resources or related administrative functions.
• Post-secondary education in Human Resources Management; CHRP/CHRL designation preferred.
• Strong attention to detail with a high degree of accuracy and confidentiality.
• Familiarity with HR systems, data entry, and ticketing/helpdesk platforms.
• Understanding of employment legislation and compliance practices.
• Experience assisting with employee relations matters, including conflict resolution, investigations, and progressive discipline.
• Excellent organizational, tracking, and follow-up skills.
• Strong teamwork and communication skills, with the ability to follow processes and timelines.
• Proficiency in Microsoft Office (Word, Excel, Outlook).

Important to Know:

• Cargojet is an equal-opportunity employer. We thank you for your interest. Only those candidates selected for an interview will be contacted.
• We are committed to providing accommodations for persons with disabilities. If you require accommodation, we will work with you to meet your needs.
• At Cargojet, we make safety the highest priority. Because of this priority and as we operate in a safety-sensitive environment, we require all employees to abstain from consuming Cannabis, in and outside of the workplace. This is a critical element of our drug and alcohol policy that all employees must comply with at all times.