Dispatcher - Customer Service

2 days ago

Calgary AB TE L, Canada Oviatt Contracting Full time

OC TRANSPORT - DISPATCH/ CUSTOMER SERVICE


JOB TITLE: Dispatch/ Customer Service

This position will be responsible to the Director of Operations at OC Transport.

This is a full time position, with a work week of Monday to Friday. Availability is needed between 6:00am to 6:00pm with alternating shifts.


WHO WE ARE:

OC Transport is an Alberta based transportation company that specializes in moving construction equipment. Most of the work is done locally in Calgary and the surrounding areas, but also to our neighbouring provinces.

As a company, we pride ourselves on understanding the needs of our customers and being a solutions partner as we execute our services. As a team we celebrate excellence, encourage ownership in all areas and have a high standard of safety and professionalism.

We are always looking for reliable, highly motivated, competent and qualified people to join our growing team.

DISPATCHER/ CUSTOMER SERVICE ROLE DESCRIPTION:

  • Lead by example in the behaviours and culture of OC Transport.

  • Dispatch trucks and drivers daily to maximize efficiency.

  • Stay in contact with customers to understand incoming work and any challenges they are facing.

  • Receiving orders by text, by phone call and by email and filling out the necessary paperwork.

  • Track loads and provide updates to customers.

  • Maintain accurate records of all transportation activities and add notes to the daily schedule for reference later.

  • Resolve any issues or delays in transportation.

  • Check load boards for back hauls.

  • Set up drivers and start times for the following day.

  • Permits. Knowing what our current permits are and ordering any specialized permits as required.

  • Create customer quotes.

  • Monitor database for customer account status.

  • Keep the CRM up to date and all necessary data entered.

  • Assist with Employee personnel issues and document all information as necessary.

  • Assist the team daily as needed.

  • Lead by example in the behaviours and culture of OC Transport.

REQUIRED SKILLS TO SUCCEED IN YOUR ROLE:

  • Strong organization skills and attention to detail.

  • Needs to be proficient in data entry and have strong computer skills.

  • Excellent phone etiquette and communication skills.

  • Ability to multitask and prioritize tasks in a fast-paced environment.

  • Must have previous supervisory or leadership experience.

  • General Truck / Transportation knowledge an asset.

  • General knowledge of the city.

Job Types: Full-time, Permanent

Pay: $50,000.00-$80,000.00 per year

Benefits:

  • Dental care
  • Extended health care

Work Location: In person

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