National Account Manager

**Location: Toronto, ON, Canada

Job ID:
84817**
We Elevate... Quality of urban life

Our elevators, escalators, and moving walks safely transport more than two billion of us up and down buildings and across transportation hubs every day. As part of the Schindler team, you'll discover meaningful work that enhances quality of life for communities, and contributes to making places more accessible, inclusive, and sustainable for all. We combine innovation, safety, and high ethical standards, ensuring respect both among colleagues and for the world around us. By joining us, you don't just become part of our success story; you help shape the future and continue our rich legacy that started back in 1874.

With Canadian Headquarters in Toronto, Ontario, Schindler Elevator Corporation specializes in latest-technology engineering as well as mechanical and micro-technology products designed and rigorously tested for comfort, efficiency and reliability. Schindler products can be found in many well-known buildings throughout Canada, including Scotia Plaza, Bay & Adelaide, Edmonton Arena, Calgary Airport, and Vancouver Canada Line.

Join us as a
National Account Manager

Your Main Responsibilities
We have an exciting opportunity for an experienced National Key Account Manager to manage a number of key account customer relationships in order to ensure retention and growth of overall business volume and profitability on service and repair but also modernisation and new installation activity.

What you'll be doing:

• Developing mutually beneficial relationships between Schindler and the large key customer organisation – at all levels
• Establishing an ongoing proactive contact and communication process in order to be able to anticipate and respond to customer needs
• Coordinating, prepare and renegotiate allocated contract tenders as needed
• Reviewing and agree with legal/QS on special terms and conditions
• Monitoing but not managing, Schindler operational performance (maintenance, repair, modernisation and new installation) and escalate non-performance to ensure swift resolution of problem areas
• Acting as a single point of contact for the higher-level client to ensure fast and efficient solutions to key account issues
• Representing the branches interests with the key account customer
• Following the defined Schindler key account strategy and processes to ensure we deliver a total service to the client
• Managing your dedicated Key Account administrator to deliver the most efficient and informative reports and service to the meet the customers' needs
• Working in accordance with established Company Occupational Health, Safety and Environmental policies, procedures and Schindler Core Values to ensure compliance with current legal requirements and Schindler Group Safety requirements
• Attending all relevant Training Sessions
• Carrying out all works in accordance with the Company's Quality Corporate Policy
• Contributing to the Company's Safety Objectives, where necessary by maintaining/monitoring current safety systems under their direct control and implementing agreed changes (where applicable) to its Safety Management System

What You Bring

• Post Secondary
• Account Management experience
• Commercial Awareness (contractual an advantage)
• Strong communication and relationship building skills
• Ability to influence and interact with both external and internal customers
• Ability to follow process and Company Values
• Instinct to search to improve relationship/process/situation
• To operate in an entrepreneurial manner but within boundaries

What's in it for you?

• Competitive Salary (commensurate with experience)
• Competitive Bonus Incentive Program or Commission Plan
• Wide range of professional and leadership development opportunities
• Competitive Extended Health, Dental & Vision Plans
• Generous Paid Time Off Plans
• Tuition Reimbursement Program
• Competitive Group RRSP with Company Match